Zach Wagner
North Syracuse
Summary
Throughout my education and work experience, I have acquired knowledge and skills to perform well in customer facing and business to business sales settings. My goal oriented mindset, positive attitude and my experience is a perfect recipe to continue to grow and succeed in my professional endeavors.
Overview
11
11
years of professional experience
Work History
National Account Manager/Customer Service
Echelon Supply and Services
Liverpool
04.2023 - 06.2025
- Managing a territory of over 100 customers within the Northeast region of the United States.
- Prospecting new business while handling administrative daily tasks.
- Knowledge on industrial hose products is essential.
- Extensive sales and communication skills required to perform in this role effectively.
- Collaborated with different departments to align product offerings with market needs.
- Prepared detailed reports on account performance for senior management review through a pipeline sales plan.
Customer Service Representative
Admar Supply
Syracuse
06.2022 - 04.2023
- Serving on the front lines of the company, handling inbound calls and in-store transactions.
- Fast-paced environment with a high volume of orders during busiest time periods.
- Working directly with the outside sales team to coordinate rentals and assisting in customer retention and growth.
- Processing payments and invoices also falls under required daily tasks.
- Navigation through a web-based program is required to complete orders, keep track of inventory and enter customer information.
Crew Member
First Due Services
06.2014 - 10.2021
- Traveling to multiple fire stations in Upstate New York, testing and servicing fire house equipment.
Cashier
Price Chopper
Cicero
01.2016 - 11.2018
- Assisting customers, navigating a computer-based system to complete transactions.
Education
Bachelors of Science - Journalism and Broadcasting
The College at Brockport
Brockport, NY12.2020
Journalism -
Onondaga Community College
Syracuse05.2018
Skills
- Communication
- Writing
- Adobe InDesign
- Journalism
- Copy Editing
- Adobe Photoshop
- Blogging
- Copywriting
- WordPress
- Proofreading
- Construction
- Customer Service
- Microsoft Excel
- Time management
- Problem solving
- Prospecting new business
- Cold calling expertise
- Sales
- Data Entry
- English
- Industrial Equipment
- Customer relationship management
- Account performance analysis
- Product knowledge
Timeline
National Account Manager/Customer Service
Echelon Supply and Services
04.2023 - 06.2025
Customer Service Representative
Admar Supply
06.2022 - 04.2023
Cashier
Price Chopper
01.2016 - 11.2018
Crew Member
First Due Services
06.2014 - 10.2021
Bachelors of Science - Journalism and Broadcasting
The College at Brockport
Journalism -
Onondaga Community College