Summary
Overview
Work History
Education
Skills
Timeline
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Zach Wood

San Diego,CA

Summary

Dynamic hospitality professional with a strong work ethic and expertise in food safety practices. Proven ability to enhance customer experiences through suggestive selling and team support, consistently cultivating warm relationships and ensuring order accuracy. Recognized for training staff and maintaining high standards in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Security/Server

Society
06.2024 - 11.2024
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled security issues and emergency situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Pizza Smith

Blaze Pizza
12.2021 - 05.2024
  • Followed company recipes and production standards to satisfy customers.
  • Communicated with management on food inventory stock to request order placement.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Trained and assisted new kitchen staff members.
  • Reduced customer waiting by batch cooking popular items during rush times.

Server/Busser

Waterfront Bistro
01.2020 - 07.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.

Deli Attendant

Vons
04.2017 - 11.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Crew Trainer

Mcdonalds
08.2015 - 02.2018
  • Trained other employees in customer service, food safety, and performance requirements.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

Associate of Arts - Culinary/Psych

Mesa College
SD
06-2028

High School Diploma -

Franklin High School
Elk Grove
06-2016

Skills

  • Team member support
  • Hospitality service expertise
  • Positive and professional
  • Beverage preparation
  • Food safety practices
  • Suggestive selling
  • Supply restocking
  • Calm demeanor
  • Menu presentation
  • Price memorization
  • Strong work ethic
  • Order accuracy

Timeline

Security/Server

Society
06.2024 - 11.2024

Pizza Smith

Blaze Pizza
12.2021 - 05.2024

Server/Busser

Waterfront Bistro
01.2020 - 07.2022

Deli Attendant

Vons
04.2017 - 11.2019

Crew Trainer

Mcdonalds
08.2015 - 02.2018

Associate of Arts - Culinary/Psych

Mesa College

High School Diploma -

Franklin High School

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Zach Wood