Zach Wyatt
Fort Worth,TX
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate c tasks.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
American Airlines
Euless, TX
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Administrative Assistant
University Of North Texas
Denton, Texas
04.2018 - 09.2020
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX06-2017
Skills
- Staff scheduling
- Conflict resolution
- Team coordination
- Data entry
- Problem solving
- Customer service
Timeline
Customer Service Representative
American Airlines
10.2021 - Current
Administrative Assistant
University Of North Texas
04.2018 - 09.2020
High School Diploma -
Arlington Heights High School
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