Zachari Burgess
Maintence/Construction
Orange,TX
Summary
Diligent Tech support Agent, skillful in improving design processes while increasing team efficiency and boosting work quality through analytical approaches. Strong attention to detail combined with methodical and conscientious nature. Successfully manages all facets of design and production to produce durable, high-quality products. Service-oriented individual with more than 2 years working as Technician for great organization. Determined and experienced in diagnosing issues and performing repairs. Excellent mechanical troubleshooting skills.
Overview
7
7
years of professional experience
Work History
Technician
Fmm Inc.
Lake Charles, LA
11.2017 - 11.2020
- Completed all job reports and logs immediately following service calls.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Mover
Two Men And Truck
Boise, ID
08.2015 - 02.2017
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
- Arranged items at destination according to customer requests and instructions.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Verizon Tech Support
WDS
Boise, ID
06.2014 - 03.2015
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
ATT Customer Care
Teleperformance
Boise, ID
02.2012 - 08.2013
- Coordinated timely responses to online customer communication and researched complex issues.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
GED -
Moutain View High
Boise, IDWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Issue Analysis
undefinedQuote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Technician
Fmm Inc.
11.2017 - 11.2020
Mover
Two Men And Truck
08.2015 - 02.2017
Verizon Tech Support
WDS
06.2014 - 03.2015
ATT Customer Care
Teleperformance
02.2012 - 08.2013
GED -
Moutain View High
Similar Profiles
William SweetWilliam Sweet
Plumbing Estimator and Project Manager at FMM: Facilities Maintenance ManagementPlumbing Estimator and Project Manager at FMM: Facilities Maintenance Management
Nasma SlimaniNasma Slimani
Facility Management & Maintenance Internship at FMMFacility Management & Maintenance Internship at FMM
Tidiane BocoumTidiane Bocoum
Création de musique électronique at FMMCréation de musique électronique at FMM
Chase DeetsChase Deets
Laborer/Equipment Operator at Mason Construction LLC.Laborer/Equipment Operator at Mason Construction LLC.
Heather FergusonHeather Ferguson
High School Math Teacher at Little Cypress-Mauriceville CISDHigh School Math Teacher at Little Cypress-Mauriceville CISD