Zachariah Herrera
Bedford
Summary
Dynamic Assistant Store Manager with a proven track record at Discount Tire, enhancing store operations and customer satisfaction through expert problem-solving and relationship management. Excelled in implementing strategic merchandise displays and resolving escalated customer issues, significantly improving the shopping experience. Skilled in staff mentorship and vendor relations, adept at fostering team growth and ensuring product availability.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Discount Tire
3516 W Airport Fwy, Irving Tx
01.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Arts - General Education
Tarrant County College
Fort Worth, TX12-2025
High School Diploma -
Ld Bell Highschool
Hurst, TX06-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Attention to detail
- Relationship building and management
- Issue resolution
Timeline
Assistant Store Manager
Discount Tire
01.2017 - Current
Associate of Arts - General Education
Tarrant County College
High School Diploma -
Ld Bell Highschool