Summary
Overview
Work History
Education
Skills
Motion Graphics Design
Timeline
Generic

Zachary Atkins

Phoenix,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Enterprise Technology Support Technician position. Ready to help team achieve company goals. Being able to dedicate my time fully toward user support and optimization.

Overview

7
7
years of professional experience

Work History

Enterprise Service Desk Technician (Part Time)

Attorney General's Office
05.2021 - Current
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.

Administrative Assistant

Attorney General's Office
09.2020 - Current
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Shuttled employees to destinations in a safe and timely manner

Warehouse Supervisor

Best Buy
04.2017 - 12.2019
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Operated warehouse material handling equipment correctly to move loads.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Managed merchandise inventory transactions.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Education

Bachelor of Science - Computer Science (No Degree)

Arizona State University
Tempe, AZ
05.2021

Associate of Applied Science - Computer And Information Sciences

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ
05.2019

Skills

  • Guest Complaint Resolution
  • Desktop Support
  • User Support
  • Call Management
  • Component Replacement
  • Supply Management
  • Device Installation
  • Application Support

Motion Graphics Design

Created videos, movies, logo, and page designs for Professional League video game players. I utilized Photoshop, Sony Vegas, 3DS Max, Cinema4D, Adobe After Effects, and Boujou 3D Motion Tracking software to create for clients and friends.

Timeline

Enterprise Service Desk Technician (Part Time)

Attorney General's Office
05.2021 - Current

Administrative Assistant

Attorney General's Office
09.2020 - Current

Warehouse Supervisor

Best Buy
04.2017 - 12.2019

Bachelor of Science - Computer Science (No Degree)

Arizona State University

Associate of Applied Science - Computer And Information Sciences

Maricopa Community Colleges - Paradise Valley Community College

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Zachary Atkins