Zachary Bales
Austin
Summary
Experienced in marketing, sales, and operations, this high-achieving Business Development Representative consistently contributes to increasing sales numbers by consulting with customers and establishing strong relationships. Expertise in these areas equips them to drive business growth and deliver exceptional results.
Overview
9
9
years of professional experience
Work History
COMMUNITY ACCOUNT MANAGER
SunPower
04.2024 - 11.2024
- Oversee 90+ communities, ensuring smooth operations and high resident satisfaction across various builders, including KB Homes, DR Horton, Toll Brothers, and Trumark
- Cultivate strong relationships with builders, conduct monthly reviews on plan types, system sizes, and SunPower products, and provide performance feedback to align with project goals
- Streamline work order management and builder interactions to improve efficiency
- Prepare comprehensive reports on community status, work orders, and builder performance, maintaining accurate records of interactions and feedback
- Demonstrate exceptional problem-solving skills and proactive management, excelling in written and verbal communication with stakeholders
ORIGINATION SPECIALIST
SunPower
11.2023 - 04.2024
- Managed all financial transactions related to loans, leases, and Power Purchase Agreements (PPAs), ensuring accuracy and compliance with company policies
- Conducted detailed credit checks and assessed Debt-to-Income ratios for homeowners, upholding high standards of accuracy and policy adherence
- Administered SunPower's financial processes for homebuyers, facilitating seamless integration of solar financing options
- Developed and maintained comprehensive Excel spreadsheets to track team metrics, call records, and project statuses, enhancing team productivity and project tracking
ENERGY CONSULTANT (ACCOUNT EXECUTIVE)
SunPower
11.2021 - 11.2023
- Acquired over 125 new customers and generated over $2 million in gross revenue through effective use of referral networks and business development
- Conducted 4-5 Zoom meetings daily, providing expert energy consulting services and addressing client needs
- Managed solar projects from initial sale to system activation, ensuring a seamless process and successful project completion
- Utilized CRM tools to track progress and manage client interactions, enhancing overall productivity
- Recognized for exceptional sales performance and client service, contributing significantly to company revenue and customer satisfaction
SENIOR TECHNICAL ADVISOR
Apple
08.2017 - 11.2021
- Provided advanced troubleshooting and resolution for issues related to iOS, macOS, and watchOS across various Apple devices, including iPhones, iPads, Macs, and Apple Watches, with a specialized focus on iCloud-related solutions and strategies
- Utilized in-depth knowledge of iCloud services to assist customers with account setup, synchronization issues, backup and recovery processes, and integration of iCloud features across multiple devices
- Maintained one of the lowest resolve times on the team by quickly diagnosing and addressing hardware and software problems, achieving a 90% customer satisfaction rate
- Delivered empathetic and effective support, assuring customers of prompt issue resolution, and ensuring their needs were met with professionalism
- Managed and documented technical support cases using Apple's internal systems, ensuring accurate follow-ups and resolution of unresolved issues
ACCOUNT EXECUTIVE
Web.com
03.2016 - 08.2016
- Conducted 100+ cold calls daily to auto shops, effectively setting up demonstrations and introducing Web.com's services
- Delivered compelling demos on how Web.com's website and SEO solutions can enhance online presence and drive business growth for auto shops
- Educated potential clients on the benefits of Web.com's services, including website optimization and SEO strategies tailored for the automotive industry
- Achieved quarterly metrics by leveraging persuasive communication and a deep understanding of client needs
- Managed a pipeline of prospects, ensuring consistent follow-ups and nurturing relationships to convert leads into customers
Education
Bachelor of Arts - Mass Communication
Texas State University
San Marcos, TX05.2015
Skills
- Account Management
- Sales Development
- Effective Communication & Presentation
- Product Adoption & Utilization
- Revenue Retention & Growth
- Customer Relationship Management (CRM)
- Technical Leadership
- Strategic Account Planning
- Pipeline generation
- Contract negotiation and closing tactics
- Salesforce
- Project management
- Customer relationship management
Timeline
COMMUNITY ACCOUNT MANAGER
SunPower
04.2024 - 11.2024
ORIGINATION SPECIALIST
SunPower
11.2023 - 04.2024
ENERGY CONSULTANT (ACCOUNT EXECUTIVE)
SunPower
11.2021 - 11.2023
SENIOR TECHNICAL ADVISOR
Apple
08.2017 - 11.2021
ACCOUNT EXECUTIVE
Web.com
03.2016 - 08.2016
Bachelor of Arts - Mass Communication
Texas State University
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