Zachary Bargon
Hartford,CT
Summary
Results-driven professional excelling in customer service and retail management, currently thriving as a Budtender at Higher Collective. Leveraging strong communication skills to build lasting relationships and positively impact the customer experience. Pursuing horticulture certification at New Haven University to complement retail expertise and fulfill aspirations in horticulture cultivation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Budtender
Higher Collective
08.2023 - Current
- Delivered exceptional customer service, providing personalized product recommendations in compliance with cannabis laws and regulations
- Educated customers on various strains and consumption methods, ensuring informative and positive shopping experience
- Managed cash transactions, upheld inventory control, and cultivated welcoming and safe environment.
- Built and maintained customer relationships, actively promoting new products
- Checked guests' photo identification for validity and age requirements
- Self-motivated, with a strong sense of personal responsibility.
Retail Associate
Island Time Dispensary
05.2022 - 09.2023
- Engaged with diverse customers, delivering personalized product recommendations while ensuring compliance with cannabis laws and regulations
- Cultivated positive shopping experience through customer education and product knowledge
- Managed cash transactions, upheld inventory control, and fostered welcoming and safe environment.
- Actively promoted new products, contributing to 15% increase in overall sales during my tenure.
- Maintained clean sales floor and straightened and faced merchandise
- Greeted customers, helped locate merchandise, and suggested suitable options
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Stocked merchandise, clearly labeled items, and arranged according to size or color
Retail Sales Associate
Boneyard Surf CO
05.2022 - 09.2022
- Addressed customer inquiries and facilitated informed purchasing decisions
- Managed inventory, processed transactions through the point of sale system, and handled returns and exchanges
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Delivery Driver
DoorDash/UberEats
06.2021 - 04.2022
- Successfully balanced part-time employment with college attendance, demonstrating time management and reliability.
Landscaper/Laborer
Self-employed
10.2020 - 05.2021
- Advertised services locally, securing projects such as garden maintenance, yard cleanup, and watering.
Crew Member
Chipotle Mexican Grill
08.2019 - 10.2020
- Acquired valuable customer service experience, demonstrating efficiency and professionalism.
Education
Horticulture Certification -
New Haven University
Online coursework in Liberal Arts -
Norwalk Community College
12.2022
High school diploma -
Wilton High School
06.2020
Skills
- Retail Sales
- Cash Handling
- Customer Service
- Point of Sale (POS) Systems
- Inventory Management
- Merchandising
- Strong Communication
- Team Collaboration
- Time Management
- Sales Promotion
- Verbal and Written Communication
- Cash Register Operation
- Reliability
- Attention to detail
Certification
S.M.A.R.T- Responsible vendor certification
Timeline
Budtender
Higher Collective
08.2023 - Current
Retail Associate
Island Time Dispensary
05.2022 - 09.2023
Retail Sales Associate
Boneyard Surf CO
05.2022 - 09.2022
Delivery Driver
DoorDash/UberEats
06.2021 - 04.2022
Landscaper/Laborer
Self-employed
10.2020 - 05.2021
Crew Member
Chipotle Mexican Grill
08.2019 - 10.2020
Horticulture Certification -
New Haven University
Online coursework in Liberal Arts -
Norwalk Community College
High school diploma -
Wilton High School
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