Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Zachary Bauman

Miami,United States

Summary

Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.

Overview

11
11
years of professional experience

Work History

Sr Enrollment & Service Specialist

Assurant
Miami, FL
07.2019 - Current
  • Full Licensed Producer handling any calls relating to insurance coverage details, pricing quotes, and purchasing of insurance products.
  • Training new agents by reviewing calls, side-jacking, and reverse side-jacking to ease trainees' transition to the floor.
  • Coaching fellow coworkers when errors are found to better help the workflow.
  • Assisting with questions in chat and permissions for credits and cancellations.
  • As a part of the De-escalations team, handling Supervisor/Escalation callbacks to ensure that any issues that can be explained and resolved are done so in a timely matter to meet SLA Scores.
  • Engaging in team meetings to facilitate communication of known errors and strategies for resolving them, while also sharing insights for more efficient call flows.

Assistant Store Manager

Pet Supermarket
Miami, United States
02.2016 - 03.2019
  • Supervised and trained store employees on customer service techniques, sales strategies, and product knowledge to ensure exceptional customer experience
  • Assisted in developing and implementing store policies, procedures, and guidelines to improve operational efficiency and overall performance
  • Managed inventory control and merchandising strategies to optimize product availability and drive sales growth
  • Conducted regular performance evaluations and provided feedback to team members to encourage professional development and drive results
  • Collaborated with Store Manager to increase revenue and meet/exceed sales targets through effective staff scheduling and strategic planning.

Warehouse Manager

Spartan Shipping
06.2013 - 12.2015
  • Oversaw the daily operations of a large warehouse, including receiving, storing, and shipping inventory to meet customer demands and deadlines
  • Implemented and maintained safety protocols to ensure a safe working environment for all warehouse staff, resulting in zero workplace incidents
  • Developed and implemented inventory control procedures to minimize stock discrepancies and improve accuracy in tracking and replenishing inventory levels
  • Utilized warehouse management software to track inventory levels, streamline order fulfillment processes, and reduce overall operating costs
  • Managed a team of warehouse employees, providing training, guidance, and performance evaluations to optimize productivity and efficiency.

Education

Multasking Team Building -

Miami Dade College
Miami, FL
02.2015

Skills

  • Multasking
  • Team Building
  • Coaching
  • Communicaon
  • Problem Solving
  • Team Morale
  • Complaint resolution
  • Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Adaptive team player

Personal Information

Title: Full Licensed Agent

Timeline

Sr Enrollment & Service Specialist

Assurant
07.2019 - Current

Assistant Store Manager

Pet Supermarket
02.2016 - 03.2019

Warehouse Manager

Spartan Shipping
06.2013 - 12.2015

Multasking Team Building -

Miami Dade College

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Zachary Bauman