Summary
Overview
Work History
Education
Skills
LANGUAGE
ADDITIONAL INFORMATION
Timeline
Generic

Zachary Beesley

San Antonio

Summary

Dynamic IT Support Specialist with a proven track record at Jordan Ford, excelling in network diagnostics and security compliance. Known for delivering exceptional customer service while effectively resolving complex technical issues. Expertise in maintaining robust infrastructure and fostering team collaboration ensures seamless operations and enhanced user experiences. Committed to leveraging technical skills and a customer-centric approach to drive organizational success and elevate service quality.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Jordan Ford
11.2024 - Current
  • Utilized a multifaceted ticketing system to record and resolve employee issues and complaints
  • Diagnosed and resolved technical hardware and software issues.
  • Wrote and distributed multiple knowledge base articles to help walk employees through technical issues
  • Conducted SIEM log monitoring and threat detection (Blumira)
  • Simulated Phishing attacks, penetration tests, incidence response and security audits (ComplyAuto)
  • Gained and utilized understanding of network characteristics such as: VLAN, DHCP, IP Routing, Cisco Meraki switches, and Microsoft servers.
  • Managed and used Microsoft 2016 and 2019 servers alongside Active Directory guidelines to better assist

XP League Manager

XP League/Glenn Howard
11.2023 - 11.2024
  • Coordinated training sessions for coaches, referees, and other key personnel.
  • Evaluated feedback from participants at end of each season to identify areas for improvement.
  • Acquired crucial connections and opportunities with other businesses for collaborations and sponsors.
  • Actively participated in planning meetings with fellow coordinators to discuss best practices.
  • Organized and hosted large-scale eSports tournaments including crowd organization, scheduling, and technical setup.
  • Evaluated payrolls and scheduling of coaches, private lessons, and game days.

Lead Supervisor

Six Flags Fiesta Texas
04.2023 - 01.2024
  • Attended and contributed to regular managerial meetings.
  • Monitored numerous employee activities and assigned tasks to cover demand.
  • Tracked employee performance to determine areas of strength and improvement.
  • Inspired teams using motivational leadership style.
  • Spearheaded a brand new concept to Six Flags, the esix Gaming Arena.
  • Lead and organized multiple eSports oriented tournaments, festivals and gatherings.
  • Implemented IT security compliance standards and network infrastructure to help support the gaming arena.

Education

Bachelor of Arts (B.A.) - Multidisciplinary Studies

University of Texas at San Antonio
San Antonio, Texas
05.2022

Skills

  • Network diagnostics and maintenance
  • Desktop support expertise
  • Security compliance management
  • Strong customer service skills
  • Proficient in computer hardware maintenance
  • Data analysis and reporting
  • Software diagnosing and troubleshooting

LANGUAGE

English Native

ADDITIONAL INFORMATION

  • UTSA - Roadrunner Gaming (RRG)
  • NOVEMBER 2021 - MAY 2024
  • - Served as President of the UTSA esports club
  • - Responsible for leading a club dedicated to the progression of esports on campus, serving close to 2000 students
  • - Regulated and organized 11 competitive teams to allow students to compete against other colleges in the game of their choice
  • - Directed and established an executive board every year with weekly meetings, delegations and communication
  • - Hosted many events for students such as the Annual Halloween Party, LANSGiving, Annual Toy Drive, and Spring Break Kickoff.
  • - Worked and communicated with multiple local San Antonio gaming venues and companies to further the experience of RRG such as XPLeague, Shenanigans, Rackspace, Dell, UTS, and Boeing Center and TechPort.
  • - Established sponsorships through many of the connections made through a Sponsorship Packet for things like paid in full jerseys, laptops and equipment to game on, and arenas to compete in.

Timeline

IT Support Specialist

Jordan Ford
11.2024 - Current

XP League Manager

XP League/Glenn Howard
11.2023 - 11.2024

Lead Supervisor

Six Flags Fiesta Texas
04.2023 - 01.2024

Bachelor of Arts (B.A.) - Multidisciplinary Studies

University of Texas at San Antonio

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