ZACH BENTON
BALL GROUND,UNITED STATES
Summary
Highly skilled and results-driven App Implementation Specialist with a proven track record of successfully deploying and integrating complex software solutions. Adept at collaborating with cross-functional teams to understand business requirements and translate them into efficient and user-friendly applications. Expertise in managing the end-to-end implementation process, from initial planning to post-launch support, while ensuring seamless user adoption and satisfaction. Exceptional problem-solving abilities and a strong attention to detail, enabling the identification and resolution of technical challenges and process improvements. Committed to delivering exceptional customer experiences and driving organizational growth through the effective implementation of cutting-edge technologies
Overview
4
4
years of professional experience
Work History
Implementation Senior Professional I
Fiserv
Alpharetta
09.2021 - Current
- Led end-to-end implementation projects for clients, including requirement gathering, solution design, configuration, and user acceptance testing, resulting in successful application deployments within agreed timelines and budgets.
- Conducted in-depth business process analysis to identify opportunities for process improvement and recommend tailored application configurations to align with clients' needs.
- Collaborated closely with clients, understanding their objectives and translating them into technical requirements, ensuring the successful customization and configuration of applications.
- • Provided comprehensive training and support to end-users, facilitating seamless adoption of new applications and driving user satisfaction.
- Collaborated with cross-functional teams, including developers, quality assurance, and project managers, to ensure smooth coordination and integration of application implementations
Special Projects Manager
Ameritech Facility Services
Ball Ground
08.2020 - 09.2021
- Responsible for end-to-end implementation of Zendesk support for a 200+ user base
- Developed requirements for Zendesk design, designed automated workflow solutions for tickets, email notifications and templates
- Created an inventory tracker for Computers, Tablets, and Phones
- Implemented Talent LMS for all employees
- Handled hardware and network system issues using effective troubleshooting techniques
- Used Zendesk ticketing systems to manage and process support actions and requests.
Education
(BS) in Business Administration with a concentration in Management Information Systems (MIS) -
Southern New Hampshire University
04.2021
Skills
- Time Management
- Problem Solving
- Teamwork
- Leadership
- Communication
- Computer Skills
- MAC
- Microsoft Office
Timeline
Implementation Senior Professional I
Fiserv
09.2021 - Current
Special Projects Manager
Ameritech Facility Services
08.2020 - 09.2021
(BS) in Business Administration with a concentration in Management Information Systems (MIS) -
Southern New Hampshire University
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