Zachary Blackmon
Sloppy Hogg Burger Joint
KNOXVILLE,TN
15
years of professional experience
Results-driven Server enhancing guest engagement and ensuring order accuracy, contributing to high customer satisfaction ratings. Increased sales through effective upselling while managing multiple tables and maintaining service standards. Trained new staff and implemented process improvements to enhance team performance and operational efficiency.
Work History
Active Duty Soldier
6 Years- Led training exercises for junior soldiers, enhancing operational readiness and mission accomplishment.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Taught apprentice level soldiers on aviation maintenance practices, as well troubleshooting, and installing modifications.
- Served one tour in afghanistan OEF 12
Avionics Technician
4 Months- Troubleshot and repaired avionics systems, ensuring compliance with safety standards and regulations.
- Collaborated with engineering teams to integrate new avionics technologies into existing aircraft systems.
- Retrofitted existing systems to modify aircraft to modernize old systems.
Guitar Technician
10 Months- Diagnosed and repaired electronic and mechanical issues in guitars, enhancing performance and reliability.
- Performed routine maintenance on guitars, ensuring optimal playability for customers.
- Collaborated with sales team to provide technical expertise, improving customer satisfaction and product knowledge.
- Conducted detailed inspections of instruments to ensure compliance with industry standards and customer expectations.
- Managed inventory of tools and replacement parts, optimizing resource availability for repairs and maintenance tasks.
- Repaired and maintained quality of various instruments.
Fabrication Welder
5 Months- Fabricated metal components using MIG and TIG welding techniques to meet project specifications.
- Interpreted blueprints and technical drawings for accurate assembly of structures.
- Conducted quality inspections on welded joints to ensure compliance with safety standards.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
Area Operations Manager
11 Months- Managed daily operations to achieve efficient service delivery and high customer satisfaction.
- Implemented process improvements that increased operational efficiency across multiple teams.
- Led training initiatives for new staff, enhancing team productivity and service quality.
- Coordinated scheduling and logistics to optimize resource allocation and minimize downtime.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Service Tech and Sales Technician
2 Years 1 Month- Diagnosed and repaired security systems to ensure optimal functionality.
- Conducted routine maintenance checks on equipment, enhancing reliability and performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- sold new equipment to flesh out system packages for new customers
Paintless Dent Repair Technician
1 Year 6 Months- Performed paintless dent repair using specialized tools and techniques to restore vehicle appearance.
- Diagnosed and assessed damage to determine appropriate repair methods for various vehicle models.
- Ensured quality control by conducting thorough inspections post-repair, maintaining high customer satisfaction rates.
- Managed inventory of tools and supplies, ensuring availability for daily operations without unnecessary waste.
Server
1 Year 2 Months- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure order accuracy and quality standards.
- Trained new servers on menu items and service techniques, enhancing team performance.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Had highest amount of 5 star reviews from customer feedback
Education
Welding - Welding
- Honoree of the National Honors Society for Academic Excellency
- Ranked in Top 1% of national graduates
Avionics Certification - Avionics And Electrical
- Ranked in Top 1% of class
Skills
Customer service excellence
Hospitality expertise
Cash management
Order accuracy
Service prioritization
Sales expertise
Client relations
Menu knowledge
Customer service
Memory retention
Technical sales
Sales strategies
Menu presentation
Tableside etiquette
Daily specials memorization
Client relations
Front-of-house display creation
Customer interaction
Service operations
Guest management
Feedback management
Product knowledge
Service presentation
Upselling techniques
Customer feedback management
POS operations
Timeline
Server
Sloppy Hogg Burger Joint
05.2025 - 07.2026Read More
Paintless Dent Repair Technician
Dent Wizard
10.2023 - 04.2025Read More
Service Tech and Sales Technician
Safe Haven Security Services
04.2021 - 05.2023Read More
Area Operations Manager
Safe Dry Carpet Cleaning
05.2020 - 04.2021Read More
Fabrication Welder
Total Structures
10.2019 - 03.2020Read More
Guitar Technician
Guitar Center
10.2017 - 08.2018Read More
Avionics Technician
Science and Engineering Services
05.2017 - 09.2017Read More
Active Duty Soldier
US Army
03.2011 - 03.2017Read More
Tennessee College of Applied Technology
Welding from Welding
Read More
Us Army Vocational Training
Avionics Certification from Avionics And Electrical
Read More