Zachary Blount
Norfolk,United States
Summary
Result-driven Information Systems with proven ability to motivate, and work with teams to ensure success Years of experience developing and enhancing technology systems, engineering infrastructures and maintaining network security. Practiced in translating business owners' requests and developing corresponding technology to meet specifications.
Overview
12
12
years of professional experience
Work History
Marketing Strategist/ Sales Executive
Dominion Enterprises - Homes.com
09.2018 - 03.2019
- Establish strong relationships with clients and companies, supporting the real estate industry
- Analyzes data and summarizes entry, Develops reports, performances
- Email, Chat, Phone communications for stronger brand
- Help IT/Desk Support
- Maintain clientele relationship on advanced progress
- Establish strong relationships with clients and companies, supporting the real estate industry
Analyzes data and summarizes entry, Develops reports, performances
Email, Chat, Phone communications for stronger brand
Help IT/Desk Support
Maintain clientele relationship on advanced progress
Technology Specialist
Freelance
03.2013 - Current
- Improved customer satisfaction by providing timely and effective technology support.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Provide technical support to users, troubleshooting hardware, software, and network issues.
- Respond to help desk tickets, emails, or calls regarding technical problems.
- Install, configure, and maintain servers, ensuring they are secure and operating efficiently.
- Manage and troubleshoot network infrastructure, including routers, switches, and firewalls.
- Maintain and optimize databases, ensuring data integrity and security.
- Install and configure hardware components like computers, printers, and networking equipment, as well as software applications.
- Perform regular updates and maintenance on hardware and software to ensure optimal performance.
Marine Deck Electrician
Huntington Ingalls Industries, Inc.
12.2021 - 09.2022
- Installation operational testing of the electrical systems aboard the Nuclear Aircraft ship
- Electrical systems aboard the ship lighting, power distribution, communication or navigation, read and interpret complex electrical and electronic schematics
- Rebuilding equipment, installing electronic controls, lighting maintenance, performing preventive maintenance
Marketing Advertising Specialist
Dominion Enterprises
09.2018 - 03.2019
- Consult Realtors with their marketing plans to generate more exposure for their ongoing growing business
- Integrate branding products fit for their needs/interest
- Educate online marketing
- Establish strong relationships with clients and companies, supporting the real estate industry
Analyzes data and summarizes entry, Develops reports, performances
Email, Chat, Phone communications for stronger brand
Help IT/Desk Support
Maintain clientele relationship on advanced progress
Analyst/Engineering
Double Tree
03.2012 - 10.2014
- Provided first-level technical support for hardware, software, and networking issues to employees and clients
- Troubleshot and resolved computer systems, printers, and peripheral equipment problems
- Managed user accounts and access permissions in Active Directory
- Installed, configured, and maintained operating systems and software applications
- Assisted with setup and configuration of workstations, laptops, and mobile devices
- Documented technical issues and solutions in a ticketing system to track and manage incidents
- Conducted routine system maintenance and updates to ensure optimal performance and security
- Analyzed hotel performance data to identify trends and opportunities for improvement
- Conducted market research and competitive analysis to inform pricing strategies and maximize revenue
- Collaborated with sales, marketing, and operations teams to align strategies and optimize hotel performance
- Utilized business intelligence tools and software to extract, analyze, and visualize data for decision-making purposes
- Conducted analysis of customer feedback and reviews to identify areas for service improvement and enhance guest satisfaction
- Coordinated with contractors, vendors, and internal teams to plan and execute facility upgrades
Education
Some College (No Degree) - Computer Engineering Technology
TCC
Norfolk, VASkills
- DELL, HP servers, DELL, HP Workstations configurations, network printers, scanners, Cisco, Layer, switches / routers, KVM Switches
- Experience with Active Directory, Microsoft Office Suite
- Operating Systems Networking
- Microsoft Server, 2016, 2012, Windows 10, Red Hat Linux, Hyper V, VMWare
- Cisco router and switch configuration, TCP/IP, LAN/WAN, VLAN's Ethernet, Wireless devices
- Antivirus applications, Network Hardening, DISA, Risk Management
- Experience with Go, JavaScript/TypeScript
Personal Information
Title: Technology Specialist
Timeline
Marine Deck Electrician
Huntington Ingalls Industries, Inc.
12.2021 - 09.2022
Marketing Strategist/ Sales Executive
Dominion Enterprises - Homes.com
09.2018 - 03.2019
Marketing Advertising Specialist
Dominion Enterprises
09.2018 - 03.2019
Technology Specialist
Freelance
03.2013 - Current
Analyst/Engineering
Double Tree
03.2012 - 10.2014
Some College (No Degree) - Computer Engineering Technology
TCC
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