Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zachary Bollen

Nashville,TN

Summary

Expert Multi-Unit Leader effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, front-line support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of current market trends with impeccable foresight.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Store Leader

7-eleven
02.2023 - Current
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Optimized staff of 45 performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Developed strong rapport with customers and created positive impression of business.

Driver

Lyft And Uber
05.2014 - Current
  • Provided exceptional customer service, addressing concerns and resolving issues promptly. 4.95 Overall Rating

Team Leader

Walmart
08.2019 - 07.2022
  • Developed effective improvement plans in alignment with goals and specifications.
  • Promoted culture of continuous improvement by encouraging feedback from all levels of organization and implementing actionable changes accordingly.

Store Manager

Twice Daily
08.2021 - 02.2022
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Sales Manager

Victory Automotive Group
10.2010 - 09.2014
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Operating Partner

Papa John's Pizza
12.2002 - 07.2010
  • Managed budgets and financial performance, ensuring cost-effective allocation of resources.
  • Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
  • Enhanced employee retention rates by creating positive work culture with open communication channels and career development opportunities.
  • Led high-performing team of over 22 locations with 20M sales per year, fostering an environment of collaboration and continuous improvement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Bachelor of Science - Mathematics

Louisiana State University And A&M College
Baton Rouge, LA
05.2002

Skills

  • Performance improvement
  • Active Listening
  • Revenue Growth
  • Operational Excellence
  • Organizational Development
  • Needs Assessment
  • Financial Administration
  • Project Planning
  • Business Analysis and Reporting
  • Due diligence

Certification

Servsafe Proctor

Timeline

Store Leader

7-eleven
02.2023 - Current

Store Manager

Twice Daily
08.2021 - 02.2022

Team Leader

Walmart
08.2019 - 07.2022

Driver

Lyft And Uber
05.2014 - Current

Sales Manager

Victory Automotive Group
10.2010 - 09.2014

Operating Partner

Papa John's Pizza
12.2002 - 07.2010

Bachelor of Science - Mathematics

Louisiana State University And A&M College

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Zachary Bollen