Zachary Borgsdorf
Westland,MI
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at G2 Secure Staffing. Skilled in coaching, mentoring, and project management, I excel in fostering workplace safety and quality control. Achieved significant improvements in operational efficiency and team agility through effective staff training and development. Supportive Team Lead 6 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Supportive Team Lead with 6 years of experience leading teams. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
6
6
years of professional experience
Work History
Team Lead
G2 Secure Staffing
03.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Manager
Smokers Depot
04.2022 - 03.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Residential Lawn Specialist
TruGreen
07.2021 - 03.2022
- Promoted a healthy outdoor living space for clients by controlling weeds, pests, diseases effectively.
- Improved lawn health by applying appropriate fertilizers, pesticides, and herbicides.
- Completed projects on time and within budget by effectively managing time and resources.
- Assisted customers in selecting the right plants, flowers, and trees to thrive in their specific environment.
- Provided exceptional customer service by addressing concerns promptly and professionally.
Team Lead
Prospect Airport Services
01.2019 - 06.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Richmond High School
Richmond, IN06.2017
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Garden Bed Maintenance
- Budgeting and Cost Estimation
- Tree and shrub care
- Project Management Capabilities
Timeline
Team Lead
G2 Secure Staffing
03.2024 - Current
Manager
Smokers Depot
04.2022 - 03.2024
Residential Lawn Specialist
TruGreen
07.2021 - 03.2022
Team Lead
Prospect Airport Services
01.2019 - 06.2021
High School Diploma -
Richmond High School
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