Zachary Bradley
Arizona
Summary
Adept at enhancing customer experiences and boosting satisfaction ratings by 30% at Torreon Golf Club, I bring a blend of leadership and Jonas POS expertise. My background spans from meticulous golf club maintenance to strategic sales improvements, showcasing a commitment to excellence and a proactive approach in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Golf Professional/Merchandiser Manager
Torreon Golf Club
06.2024 - Current
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Surveyed members and guests on club amenities, services and golf program to determine level of satisfaction and recommendations for improvement.
- Provided customer service training to fellow employees, which led to a 30% increase in satisfaction ratings from club members.
- Developed relationships with clients to provide ongoing support and encouragement.
- Mastered the Jonas point of sale system to ensure timely and accurate intaking of invoices.
- Assisted manager with making purchases for club pro shop.
Outside Services
Golf Club of Estrella
03.2024 - 06.2024
Outside Services/Golf Shop/Maintenance/Bartender
Sterling Grove
02.2021 - 05.2022
- Checked guests in for tee times using the Jonas POS system.
- Scheduled guest tee times in person and over the phone.
- Ensured the pro shop was stocked properly and ordered products accordingly.
- Assisted in running tournaments using Golf Genius software.
- Implemented a cart rotation system in an attempt to achieve even cart usage in the fleet.
- Assisted guests with all needs from the moment they arrive at bag drop until they departed the course.
- Closed out registers and completed the end of day sales report prior to doing the nightly cash drop.
- Assisted in a wide variety of facilities maintenance tasks in an effort to ensure the facilities stayed in immaculate condition.
- Managed the pool bar and ensured guest satisfaction with exceptional service.
Outside Services
Quintero
08.2020 - 02.2021
- Greeted Guests with a friendly attitude when they arrived at bag drop.
- Properly cleaned and stocked all carts as they came off the course.
- Assisted as a ranger, ensuring proper pace of play.
- Operated the range picker to ensure the range was always clean and well stocked for guests.
Infantryman
United States Army
12.2017 - 08.2020
- Gained Experience in numerous high-pressure situations.
- Developed leadership skills as a squad leader.
- Responsible for over $3 million in weapons and equipment, with zero loss, as the platoon armorer.
- Honorable Discharge.
Outside Services
Troon North
09.2016 - 05.2017
- Staged carts and placards for numerous large tournaments.
- Maintained the range by properly rotating the hitting line and keeping balls stocked and waters filled at all times.
- As a starter, I escorted guests to the first tee and directed them to tee off at the proper time.
- Maintained the fleet with meticoulous cleaning and repairing the carts when they went down.
Education
Associates - Business
Glendale Community College
Glendale, AZSkills
- Jonas POS
- Golf Genius
- Customer Service
- Leadership
- Sales
- Microsoft Word
- Microsoft Excel
- Bartending
- Facilities Maintenance
- Serving
Certification
First Aide/CPR AED June 2016
Food Handler March 2022
TIPS Certification January 2022
OSHA 10 May 2023
Timeline
Assistant Golf Professional/Merchandiser Manager
Torreon Golf Club
06.2024 - Current
Outside Services
Golf Club of Estrella
03.2024 - 06.2024
Outside Services/Golf Shop/Maintenance/Bartender
Sterling Grove
02.2021 - 05.2022
Outside Services
Quintero
08.2020 - 02.2021
Infantryman
United States Army
12.2017 - 08.2020
Outside Services
Troon North
09.2016 - 05.2017
Associates - Business
Glendale Community College
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