Zachary Brown Jr.
Washington Court House
Summary
Skilled Service Technician with a proven track record at Skyworks, showcasing exceptional diagnostic and customer service skills. Leveraged expertise in installation, repair, and preventive maintenance to enhance equipment performance and client satisfaction. Recognized for outstanding problem-solving abilities and commitment to safety, significantly improving first-time fix rates. Demonstrates strong attention to detail and effective communication, ensuring high-quality service delivery. I have decided to leave skyworks to join corrections because I'm interested in making a difference by contributing to rehabilitation, maintaining safety, and helping to uphold the justice system. I value discipline, structure, and the opportunity to take on a challenging yet rewarding role.
Overview
4
4
years of professional experience
Work History
Service Technician
Skyworks
08.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Floor Installer
Zach and Sons LLC.
05.2021 - 08.2024
- Delivered exceptional craftsmanship by utilizing specialized tools and techniques for various flooring materials.
- Performed preventive maintenance on already fitted tiles to guarantee longevity.
- Enhanced customer satisfaction by providing efficient and precise floor installation services.
- Maintained a clean and organized workspace throughout each job site to minimize disruptions to the client''s property or daily routines.
- Troubleshot complex installation issues under tight deadlines, ensuring minimal disruption to client schedules.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
Education
High School Diploma -
West Jefferson High
West Jefferson, OH05-2024
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Heavy lifting
- Service reports
- Hand tool expertise
- Analytical thinking
- Time tracking
- Safety procedures adherence
- Document management
- Regulatory compliance
- Verbal and written communication
Timeline
Service Technician
Skyworks
08.2024 - Current
Floor Installer
Zach and Sons LLC.
05.2021 - 08.2024
High School Diploma -
West Jefferson High
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