Zachary Callahan
Kenner,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Animal Care Manager
Petco
Kenner, LA
08.2024 - Current
- Developed protocols for the care of animals in accordance with applicable laws and regulations.
- Maintained accurate inventory records of all animal supplies needed for daily operations.
- Provided guidance and direction to volunteer staff members assisting with animal care duties.
- Collaborated with other departments within the organization on special projects or initiatives related to animal welfare.
- Organized and coordinated educational programs about responsible pet ownership, wildlife conservation, and other related topics.
Merchandising Manager
Petco
Kenner, LA
04.2023 - 07.2024
- Trained, supervised and evaluated staff to optimize their performance levels.
- Maintained detailed records of all purchases, orders and returns associated with merchandising operations.
- Prepared reports on sales figures, inventory levels, customer feedback, for senior management review.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Utilized merchandising software and systems for efficient product management, reporting, and analysis.
Guest Advisor
Petco
Kenner, LA
07.2021 - 04.2023
- Assisted in stocking shelves and maintaining a clean working environment.
- Greeted customers, provided product knowledge, and assisted with customer inquiries.
- Processed merchandise orders using POS systems and other computer applications.
- Set up advertising displays or arranged services to highlight promotional events.
- Created reports on store performance metrics such as sales figures and inventory levels.
Animal Care Manager
Plaquemines Animal Welfare Society (P.A.W.S)
Plaquemine, LA
05.2018 - 09.2019
- Managed and organized animal care staff, including hiring, training, scheduling and evaluating.
- Monitored animal activities to ensure physical and psychological well-being.
- Created records detailing medical treatments provided to animals in the facility.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated veterinary care services for the facility's animals.
Library Assistant
Belle Chasse Library
Belle Chasse, LA
06.2016 - 12.2016
- Provided reference and reader's advisory services to library patrons.
- Researched information related to patron inquiries using print resources or online databases.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Provided technical support to patrons using library computers and online resources.
Education
Bachelor of Science - Psychology
Louisiana State University At Alexandria
Alexandria, LA08-2026
GED -
Belle Chasse High School
Belle Chasse, LA08-2016
Skills
- Inventory Management
- Customer Service
- Warehouse Operations
- Event Planning and Execution
- Administration and Reporting
- MS Office
Timeline
Animal Care Manager
Petco
08.2024 - Current
Merchandising Manager
Petco
04.2023 - 07.2024
Guest Advisor
Petco
07.2021 - 04.2023
Animal Care Manager
Plaquemines Animal Welfare Society (P.A.W.S)
05.2018 - 09.2019
Library Assistant
Belle Chasse Library
06.2016 - 12.2016
Bachelor of Science - Psychology
Louisiana State University At Alexandria
GED -
Belle Chasse High School
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