Zachary Carrasco

•Mobility retention and sales.

•Answer inbound calls promptly and professionally, addressing customer inquiries with empathy and understanding.

•Manage difficult situations and escalated calls while maintaining a positive attitude towards customers.

•Guide customers in troubleshooting technical issues.

•Address customer service inquiries such as billing, payments and appointments.

•Use database systems to record notes and call information.

•Streamlined customer interactions by utilizing CRM systems for efficient issue resolution

• Operated forklifts to efficiently transport inventory across warehouse floor.
• Conducted routine inspections to ensure equipment safety and compliance with regulations.
• Loaded and unloaded merchandise, maintaining accurate inventory records in system.
• Assisted team members in organizing stock for optimal accessibility and flow.
• Implemented best practices for safe material handling to minimize workplace incidents.
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

• Led daily operations of produce department, ensuring adherence to quality standards.
• Trained and mentored team members on best practices in product handling and safety protocols.
• Collaborated with vendors to ensure timely delivery of fresh produce and negotiate favorable terms.
• Developed schedules for team members, balancing workloads effectively to meet operational needs.
• Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
• Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.

•Supervised a team to ensure high quality tire and battery services.

•Manage daily operations and maintain a safe work environment.

•Focusing on compliance and safety standards.

•Train associates on new products and technologies.

•Ensure the work area is clean, safe, and organized for both team members and customers.

•Process returns and special orders/tire deliveries.

•Monitor and manage inventory and supplies.