Zachary Cartwright
Houston
Summary
Results-driven leader with 10 years in retail and customer service, including two years in Retail Management. Managed four departments and a team of seven associates, focusing on sales growth and loss prevention to enhance profitability and store performance. Eager to leverage expertise in a new environment and contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
Houston
02.2024 - 12.2025
- Led team of 7 associates, delivering daily hands-on training to enhance skill development and team cohesion.
- Organized daily associate huddles to review and delegate tasks providing workflow clarity and accurate follow up
- Selected and displayed in-season merchandise, focusing on high-margin items to drive sales performance.
- Streamlined backroom stock organization to ensure inventory accuracy and consistent product flow to sales floor.
Sales Associate
Walmart
Findlay
08.2016 - 02.2024
- Answered customer questions, providing thorough and accurate information to enhance satisfaction.
- Guided customers in product selection and addressed inquiries to support informed purchasing decisions.
- Processed transactions efficiently using point-of-sale systems, ensuring a smooth checkout experience.
- Monitored pricing and signage for accuracy across departments.
Education
General (Diploma) -
Bluffton High School
Bluffton, OH05-2015
Skills
Customer complaint resolution
Leadership development
Customer communication
Retail management
Customer service
Retail sales
Merchandising
Staff training
Data analysis
Sales
Training & development
Team management
Operational oversight
Supplier negotiation
Inventory control
Certification
Driver's License
Timeline
Team Lead
Walmart
02.2024 - 12.2025
Sales Associate
Walmart
08.2016 - 02.2024
General (Diploma) -
Bluffton High School