Zachary Chase
Crestview
Summary
Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Team Trainer
Loves Travel Stop
DeFuniak Springs, FL
11.2021 - Current
- Implement training programs to enhance team productivity and service quality.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Facilitated onboarding processes for new hires, ensuring compliance with company policies and procedures.
- Assessed training needs and adapted materials to align with operational goals and employee skill levels.
- Collaborated with management to identify performance gaps and implement targeted training solutions.
- Taught new team members correct procedures for all areas of operations.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
Service Manager
Applebee's Neighborhood Grill & Bar
Crestview, FL
11.2019 - 03.2020
- Oversaw daily operations ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented process improvements to enhance efficiency in restaurant workflows.
- Managed inventory control, minimizing waste while ensuring stock availability.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
Customer Support Specialist
IQOR
Crestview, FL
05.2017 - 10.2019
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Assisted in training new team members on customer service protocols and systems.
- Analyzed common issues to streamline support processes and enhance service delivery.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Mentored junior staff on best practices for handling challenging customer interactions.
- Led initiatives to optimize response times, contributing to enhanced overall performance metrics.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Quality Assurance Analyst
Asurion
Crestview, FL
07.2015 - 09.2019
- Collaborated with cross-functional teams to identify and resolve system defects promptly.
- Led training sessions for new QA team members on best practices and testing tools.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Shift Leader
McDonald's
Crestview, FL
03.2012 - 06.2015
- Supervised team operations to ensure adherence to quality and service standards.
- Trained and mentored new crew members in operational procedures and customer service excellence.
- Managed inventory levels, coordinating with suppliers for timely restocking of essential products.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints effectively, ensuring positive dining experiences and satisfaction.
- Enforced safety protocols to maintain a secure working environment for all staff members.
- Collaborated with management on scheduling and staffing strategies to optimize labor costs.
Education
High School Diploma -
Crestview High School
CrestviewSkills
- Staff training
- Operations
- Performance monitoring
- Feedback techniques
- Learning styles
- Cross-training skills
- Team development strategies
- Multitasking and organization
- Team leadership
- Employee motivation
Timeline
Team Trainer
Loves Travel Stop
11.2021 - Current
Service Manager
Applebee's Neighborhood Grill & Bar
11.2019 - 03.2020
Customer Support Specialist
IQOR
05.2017 - 10.2019
Quality Assurance Analyst
Asurion
07.2015 - 09.2019
Shift Leader
McDonald's
03.2012 - 06.2015
High School Diploma -
Crestview High School