Zachary Cleveland
Fort Myers,FL
Summary
Dynamic retail professional with extensive experience at Publix, excelling in customer service and inventory management. Proven track record of enhancing store performance through strategic merchandising and effective team leadership. Recognized for fostering a positive work culture and significantly improving customer satisfaction ratings. Strong problem-solving skills drive operational efficiency and sales growth.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Publix
03.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for associates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Meat Manager
Publix
11.2017 - 03.2022
- Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
- Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
- Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
- Reduced waste costs by implementing effective inventory management and rotation systems.
- Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
- Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
- Enhanced meat department sales by ensuring proper product display and presentation.
- Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
- Trained new employees on handling, safety and stocking procedures.
Assistant Meat Manager
Publix
11.2014 - 11.2017
Meat /Customer Service Positions
Publix
06.2007 - 10.2014
Education
North Fort Myers High School
North Fort Myers, FLSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Store operations
- Mentoring and coaching
- Inventory management
- Decision-making
Timeline
Assistant Store Manager
Publix
03.2022 - Current
Meat Manager
Publix
11.2017 - 03.2022
Assistant Meat Manager
Publix
11.2014 - 11.2017
Meat /Customer Service Positions
Publix
06.2007 - 10.2014
North Fort Myers High School