Zachary Cohn
Denton,TX
Summary
Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Field Service Engineer
Super Micro Computer, Inc
Dallas, TX
01.2024 - Current
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Developed technical solutions to resolve customer issues.
- Repaired defectives units using manuals and tools.
- Assisted with the development of training materials and provided instruction to end-users.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Provided technical support to customers via telephone, email and on-site visits.
Asset Manager
IBM
Farmers Branch, TX
08.2017 - 12.2023
- Created processes to ensure accurate tracking and reporting of all assets under management.
- Implemented and planned warehouse safety and security programs and activities.
- Ensured product quality and safety standards were met throughout the inventory process.
- Monitored inventories on computer to generate accurate reports.
- Consistently met company and department objectives within budget and time constraints.
- Trained and developed staff on proper receiving, processing and stocking procedures.
Mananger
Lowes
Denton, TX
03.2003 - 10.2015
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Some College (No Degree) -
My Computer Career
Dallas, TXHigh School Diploma - Bussiness
Andrews High School
Andrews, TX05-1999
Skills
- Technical troubleshooting
- Equipment maintenance
- Jobsite support
- Proficiency in TCP/IP protocols
- Database servers
- Strong collaborative skills
- Remote diagnostics
- Troubleshooting
Timeline
Field Service Engineer
Super Micro Computer, Inc
01.2024 - Current
Asset Manager
IBM
08.2017 - 12.2023
Mananger
Lowes
03.2003 - 10.2015
Some College (No Degree) -
My Computer Career
High School Diploma - Bussiness
Andrews High School
Similar Profiles
Omid BasirOmid Basir
RMA Administrator at Super Micro Computer, Inc.RMA Administrator at Super Micro Computer, Inc.
Christopher YoungChristopher Young
Sr. Director Sales at Super Micro Computer, Inc.Sr. Director Sales at Super Micro Computer, Inc.
KeAndre MimsKeAndre Mims
Service Engineer at Super Micro Computer, IncService Engineer at Super Micro Computer, Inc