Zachary Conley
Houston
Summary
Professional service professional with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Overview
5
5
years of professional experience
Work History
Service Agent
Enterprise Mobility
09.2023 - Current
- Assisted in maintaining fleet inventory accuracy through regular audits.
- Performed routine maintenance on vehicles.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed customer inquiries and resolved issues to enhance service delivery.
- Coordinated vehicle rentals and returns, ensuring efficient logistics operations.
Retail Merchandiser
PL Marketing
12.2021 - 07.2023
- Executed visual merchandising strategies to enhance product presentation and drive consumer engagement.
- Analyzed sales data to identify trends and optimize inventory placement for improved turnover.
- Collaborated with store management to implement promotional displays that increased foot traffic.
- Conducted regular audits of merchandise to ensure compliance with brand standards and quality control.
- Coordinated with suppliers to maintain stock levels, ensuring timely replenishment of high-demand items.
- Assisted in the planning and execution of seasonal merchandising initiatives to align with marketing strategies.
Ramp Agent
Swissport
09.2021 - 12.2021
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Monitored ramp safety protocols to maintain a secure work environment.
- Assisted in managing baggage handling processes for efficient passenger service.
- Trained new team members on equipment usage and safety regulations.
- Operated ground support equipment, enhancing operational efficiency during peak hours.
- Conducted routine inspections of ramp equipment to ensure optimal functionality.
Sales Associate
At Home
08.2020 - 08.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of inventory and store promotions to inform customer decisions.
- Executed visual merchandising standards to optimize product presentation and sales potential.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
- Monitored stock levels and coordinated reorders to prevent inventory shortages or overstocking.
- Trained new employees on operational procedures and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Applied Science - Cybersecurity
University of St. Thomas
Houston, TX12-2025
High School Diploma -
Cypress Falls High School
Houston, TX06-2020
Skills
- Patience and calmness
- Stress tolerance
- Strong work ethic
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Problem-solving skills
- Time management
- Multitasking
- Reliability
Timeline
Service Agent
Enterprise Mobility
09.2023 - Current
Retail Merchandiser
PL Marketing
12.2021 - 07.2023
Ramp Agent
Swissport
09.2021 - 12.2021
Sales Associate
At Home
08.2020 - 08.2021
Associate of Applied Science - Cybersecurity
University of St. Thomas
High School Diploma -
Cypress Falls High School
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