Zachary Conway

Took a chance on a new role at a competitor of Cognism due to a location change for myself. SDR department ended up being surprised with lay-offs after hiring of new leadership.

• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Developed and maintained positive relationships with key decision-makers and influencers.
• 250-300+ cold calls per day (using power dialer)

• Maintained professional network of potential prospects and business opportunities.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• 150+ cold calls a day using Outreach. Also multi threaded via email and LinkedIn simultaneously
• Navigated each account under my name and sequenced each "champion" myself
• Promoted internally to "Senior SDR" after 9 months. Held more of a responsibility from that point too help mentor our team, and new hires

• Effectively built relationships with both established and potential customers.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Set up potential client contacts, cultivated relationships and followed through on service needs.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Reviewed customer account information to determine current issues and potential solutions.

• Tracked changes in computer system to keep records current and accurate.
• Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Maintained inventory in supply closet to prevent shortages.
• Arranged travel and hotel accommodations for international and domestic business meetings and trips.

• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Calculated charges, issued table checks and collected payments from customers.