Zachary CORONA
Dallas,TX
Summary
Focused and reliable sever bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Dakotas Steakhouse
Dallas, TX
04.2024 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to facilitate smooth communication and expedite food preparation.
- Assisted in training new servers on restaurant protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Utilized POS system for order processing, payment handling, and inventory management.
- Resolved customer complaints promptly, enhancing overall dining experience and retention.
Restaurant Waiter
Lawrey's Prime Rib
Dallas, TX
09.2023 - 03.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Waiter
Guero's Taco Bar
Austin, TX
06.2022 - 01.2023
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Restaurant Waiter
Perini Ranch Steakhouse
Buffalo Gap, TX
05.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Associate of Arts - Finance
Cisco Junior College
Cisco, TX02.2026
High School Diploma -
Wylie High School
Abilene, TX05-2020
No Degree - Commercial Aviation And Air Operations
Coast Flight School
Dallas, TX03-2027
Skills
- P>Menu memorization
- P>Hospitality service expertise
- P>Accurate money handling
- POS system operation
- Detail-oriented
- Professional appearance
- Team collaboration
- Conflict de-escalation
Accomplishments
Achieved my Private Pilot Certification
Timeline
Restaurant Server
Dakotas Steakhouse
04.2024 - Current
Restaurant Waiter
Lawrey's Prime Rib
09.2023 - 03.2024
Restaurant Waiter
Guero's Taco Bar
06.2022 - 01.2023
Restaurant Waiter
Perini Ranch Steakhouse
05.2021 - 02.2022
Associate of Arts - Finance
Cisco Junior College
High School Diploma -
Wylie High School
No Degree - Commercial Aviation And Air Operations
Coast Flight School
Personal Information
Title: Waiter