Zachary Costello
West Liberty,KY
Summary
Results-driven inbound sales professional with strong experience handling customer sales in structured, goal-oriented environments. Proven ability to build trust quickly, navigate customer concerns, and perform under performance metrics. Highly coachable, comfortable with compliance-driven processes, and eager to obtain insurance licensing and grow in a long-term sales career.
Overview
7
7
years of professional experience
Work History
Project Manager
Collins Fire Protection
Lexington, KY
09.2023 - 03.2024
- Handled inbound customer calls and served as primary point of contact for inquiries, concerns, and service requests.
- Sold fire protection systems, fire extinguishers, and safety products, successfully closing deals and meeting revenue goals.
- Resolved upset or hesitant customers’ concerns, ensuring positive outcomes and repeat business.
- Coordinated project teams and managed inventory to support sales and service operations.
- Consistently converted inbound inquiries into closed sales by identifying customer needs and recommending appropriate safety solutions
Fire Suppression Technician & Sales Associate
Collins Fire Protection
Lexington, KY
12.2022 - 09.2023
- Sold fire safety products to customers during service calls and on-site visits.
- Provided technical support and product recommendations to meet client needs.
- Managed warehouse operations, organized inventory, and supported sales logistics..
- Collaborated with team members to troubleshoot and resolve system malfunctions efficiently.
- Conducted consultative sales during service visits, recommending compliant safety products based on customer needs.
Infantry Squad Leader
United States Marine Corps
Jacksonville, NC
12.2018 - 12.2022
- Supervised and trained teams in high-pressure environments, fostering collaboration and accountability.
- Developed and led training programs to enhance individual and team performance.
- Awarded Meritorious Mast for exceptional performance and dedication overseas.
Freight Broker / Inbound & Outbound Sales
TQL (Total Quality Logistics)
Lexington, KY
02.2017 - 10.2017
- Handled inbound customer calls and served as primary point of contact for inquiries, concerns, and service requests.
- Sold fire protection systems, fire extinguishers, and safety products, successfully closing deals and meeting revenue goals.
- Resolved upset or hesitant customers’ concerns, ensuring positive outcomes and repeat business.
- Coordinated project teams and managed inventory to support sales and service operations.
- Consistently converted inbound inquiries into closed sales by identifying customer needs and recommending appropriate safety solutions
Education
High School Diploma -
Bluegrass Baptist High School
Lexington, KY 05.2016
Skills
- Sales practices
- Sales negotiation
- Outbound and inbound calls
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Excellent communication
Timeline
Project Manager
Collins Fire Protection
09.2023 - 03.2024
Fire Suppression Technician & Sales Associate
Collins Fire Protection
12.2022 - 09.2023
Infantry Squad Leader
United States Marine Corps
12.2018 - 12.2022
Freight Broker / Inbound & Outbound Sales
TQL (Total Quality Logistics)
02.2017 - 10.2017
High School Diploma -
Bluegrass Baptist High School