Zachary Cruz
San Antonio,TX
Summary
Enthusiastic Assistant Golf Professional with a strong work ethic, meticulous attention to detail, and exceptional organizational skills. Demonstrated knowledge of golf fundamentals, rules, facility operations, and tournament logistics. Committed to delivering top-notch customer service by overseeing outside service staff and providing training in Outside Operations. Driven to thrive and advance in the Golf Industry.
Overview
8
8
years of professional experience
Work History
Assistant Golf Professional
Tapatio Springs Hill Country Resort & Spa
Boerne, TX
07.2021 - Current
- Managed tee time reservations and handled customer inquiries.
- Assisted with the organization and execution of golf tournaments and events.
- Provided excellent customer service to ensure a pleasant experience for guests at the facility.
- Organized and facilitated junior golf clinics and camps.
- Provided golf instruction to players of all skill levels.
- Resolved conflicts between players or staff when necessary.
- Assisted with ordering items, apparel and clubs for pro shop from various vendors.
Assistant Outside Services Manager
River Oaks Country Club
Houston, TX
09.2016 - 09.2020
- Greeted and welcomed new and existing members.
- We have provided the highest quality of customer service to members and their guests.
- Assisted members by staging golf clubs on carts.
- Managed tee sheet as starter.
- Assisted in training and retraining of employees to boost performance and enhance quality of detail.
- Oversaw orders of cleaning products for golf carts.
- Assisted Golf Professionals in club repair.
- We have provided the highest quality of customer service to members and their guests.
Education
Associate of Arts - Business
Southwest Texas Junior College
Uvalde, TX05.2013
High School Diploma -
Carrizo Springs High School
Carrizo Springs, TX05.2010
Psychology
Texas A&M International University
Laredo, TXPsychology
Sul Ross State University
Uvalde, TXSkills
- Guest Services
- Golf Instruction
- Inventory control procedures
- Cash register operations
- Merchandising expertise
- Organization and Time management
- Tournament facilitation
- Staff Training and Development
Timeline
Assistant Golf Professional
Tapatio Springs Hill Country Resort & Spa
07.2021 - Current
Assistant Outside Services Manager
River Oaks Country Club
09.2016 - 09.2020
Associate of Arts - Business
Southwest Texas Junior College
High School Diploma -
Carrizo Springs High School
Psychology
Texas A&M International University
Psychology
Sul Ross State University
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