Zachary Denton
McKinney
Summary
Experienced Quality Assurance Specialist with a focus on driving company success through exceptional customer service, data entry, and training abilities. Skilled in effective communication with customers and ensuring seamless operations with strong time management and administrative skills. Committed to maintaining high standards of quality and exceeding expectations in delivering top-notch customer service.
Overview
15
15
years of professional experience
Work History
QAC Senior Specialist
Globe Life
10.2019 - Current
- Responsible for outbound calling/verifying and accurately submitting information to underwriting on every insurance application submitted for Globe Life, Liberty National Life Insurance Company, and United American Insurance Company
- Maneuvers within the Quality Assurance database and conducts appropriate assessments on what additional information or verification is needed
- Makes outbound calls to potential customers in order to verify and document required information to finalize applications for underwriting assessment
- Well versed in properly explaining the application process to potential customers
- Accurately and thoroughly complete additional paperwork when needed
- Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
- Volunteers when needed as a peer mentor to assist new hires in on-floor training, allowing new hires to see job expectations and execution in action to ensure they are prepared and confident
- Successfully and routinely exceeds the company's quality and production standards at the highest performance tier
Line Cook/Supervisor
Roast Social Kitchen
03.2016 - 10.2019
- Responsible for prepping food and plating dishes according to restaurant's menu specifications and standards
- Responsibilities include preparing high-quality meals that meet the chef's exact specifications, setting up the prep station, stocking inventory, and maintaining sanitation standards
- Requires excellent communication and multi-tasking skills
- Ultimately, playing an essential role in contributing to customer satisfaction and restaurant growth
- Management trained under two executive chefs
Shipping and Receiving
Neiman Marcus Service Center
06.2015 - 02.2016
- Responsible for reviewing packing lists and ensuring the correct items are shipped out to customers
- Responsibilities include loading truck, filling customer orders according to standard operating procedures, using computer hardware and software to generate labels and maintain equipment, maintaining and organizing adequate shipping supplies, and ensuring that products processed for shipping are delegated to correct courier
- POWER EQUIPMENT TRAINED
Driver
Jason's Deli
04.2014 - 04.2015
- Responsible for accurate, timely deliveries, customer service, food prep
Retail Sales Associate
Zumiez
04.2012 - 09.2013
- Responsible for customer service/sales, end of day close out, stocking, merchandising, inventory prep
- Routinely met/exceeded sales goals
Sales Associate
Michael's
11.2011 - 11.2012
- Hired as stocker, promoted to sales associate/cashier
- Responsible for unloading inventory from trucks, customer service, cashier, end of day close out, inventory, displaying Ad promos
Seasonal Sales Associate
Zumiez
10.2010 - 01.2011
- Responsible for customer service/sales, stocking and inventory prep
Education
High school diploma - General Studies
East Texas Charter
Longview, TX11.2011
Skills
- Food service coordination
- Training
- Effective team contributor
- Professional phone communication
- Microsoft Excel
- Culinary preparation
- Customer engagement
- Sales
- Detail-oriented data entry
Timeline
QAC Senior Specialist
Globe Life
10.2019 - Current
Line Cook/Supervisor
Roast Social Kitchen
03.2016 - 10.2019
Shipping and Receiving
Neiman Marcus Service Center
06.2015 - 02.2016
Driver
Jason's Deli
04.2014 - 04.2015
Retail Sales Associate
Zumiez
04.2012 - 09.2013
Sales Associate
Michael's
11.2011 - 11.2012
Seasonal Sales Associate
Zumiez
10.2010 - 01.2011
High school diploma - General Studies
East Texas Charter
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