Zachary Devries
Rochester,NY
Summary
Dynamic leader with proven expertise in operations management and sales. Excelled in enhancing customer relationships and exceeding revenue targets through strategic business initiatives. Skilled in leadership and problem resolution, adept at steering high-performing teams towards outstanding achievements.
Overview
4
4
years of professional experience
Work History
General Manager
Go Car Wash
04.2024 - Current
- Managed the highest-traffic GO Car Wash nationwide.
- Oversaw hiring, coaching, and schedule making.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed and mitigated operational challenges.
Service and Engagement Team Lead
Target
09.2021 - 07.2022
- Ensured all customers received the best customer experience possible during their shopping trip.
- Oversaw a team of 20-30.
- Ensured achievement of sales targets for company credit cards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Fulfillment Operations Team Lead
Target
09.2020 - 09.2021
- Oversaw staff of 20-25.
- Executed timely and accurate fulfillment of all online orders
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Handled store operations single-handedly in high-traffic times.
Education
High School Diploma -
Webster Schroeder High School
Webster, NY06-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Sales expertise
- Customer relationship management
Timeline
General Manager
Go Car Wash
04.2024 - Current
Service and Engagement Team Lead
Target
09.2021 - 07.2022
Fulfillment Operations Team Lead
Target
09.2020 - 09.2021
High School Diploma -
Webster Schroeder High School
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