Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Dillon

Orlando,FL

Summary

With a solid background in customer service, sales, and safety management, I am eager to transition into a career as a flight attendant, where I can leverage my skills to enhance passenger experience and safety. My experience at companies like Carnival and Publix has equipped me with excellent communication, problem-solving, and interpersonal skills, essential for providing top-tier service to passengers. Additionally, my role as an Emergency Equipment Technician has ingrained in me a strong understanding of safety protocols and emergency response, ensuring a secure and calm environment during flights. I am committed to delivering exceptional service, handling diverse passenger needs with care and professionalism, and contributing to a positive travel experience for all.

Overview

9
9
years of professional experience

Work History

Mattress Sales Associate

Mattress Firm
03.2023 - Current
  • Developed strong rapport with clientele through effective communication skills and attentive listening, leading to repeat business.
  • Demonstrated flexibility in adapting to changing store needs, such as assisting with floor coverage or covering shifts when necessary.
  • Conducted regular inventory checks to ensure accurate stock levels and promptly addressed discrepancies.
  • Increased customer satisfaction by providing personalized product recommendations and informative presentations on mattress features.

Personal Vacation Planner

Carnival Cruise Lines
07.2022 - 03.2023
  • Maintained accurate records of client information, bookings, payment details, and correspondence within CRM system.
  • Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
  • Boosted client retention rates by providing exceptional support and follow-up communication.
  • Improved upselling opportunities by identifying add-on services that aligned with client preferences and budgets.

Barista Specialist

Nespresso
04.2020 - 07.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Emergency Equipment Technician

DynaFire
05.2019 - 04.2020
  • Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
  • Troubleshot equipment failures and remedied problems to restore functionality.
  • Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
  • Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference.

Customer Service Staff Member

Publix
06.2015 - 05.2019
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.

Education

Associate of Science - Aviation

Everglades University
Orlando, FL
12.2025

Skills

  • Goal-Oriented
  • Building rapport
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Mattress Sales Associate

Mattress Firm
03.2023 - Current

Personal Vacation Planner

Carnival Cruise Lines
07.2022 - 03.2023

Barista Specialist

Nespresso
04.2020 - 07.2022

Emergency Equipment Technician

DynaFire
05.2019 - 04.2020

Customer Service Staff Member

Publix
06.2015 - 05.2019

Associate of Science - Aviation

Everglades University
Zachary Dillon