Zachary Doe
Chicago
Summary
Dynamic Human Resources Case Worker with a proven track record at the Illinois Department of Human Resources, excelling in client engagement and compliance. Expert in event planning and management, I resolved over 100 client grievances, showcasing strong problem-solving skills and a commitment to service excellence.
Overview
2
2
years of professional experience
Work History
Human Resources Case Worker
Illinois Department of Human Resources
Chicago
05.2024 - Current
- Manage and oversee SNAP and TANF programs, ensuring compliance with state regulations and assisting clients in accessing benefits.
- Collaborate with interdisciplinary teams to enhance program effectiveness and client engagement strategies.
- Resolved 100+ of personal-related problems and managed client grievances and appeals, ensuring fair and timely resolution
- Maintaining a 90%+ case production for the state demonstrating strong program management and client engagement.
Event Operations
Chicago Cubs
Chicago
03.2024 - 08.2024
- Supported the event operations team in planning and working on baseball events, including games and promotional activities.
- Contributed to the setup and breakdown of event logistics, ensuring adherence to timelines and safety protocols.
- Communicated properly and worked with teams of 10-15 members and demonstrated strong teamwork
Game Day Operations Coordinator
Chicago State University
Chicago
11.2023 - 03.2024
- Coordinated logistics for game day operations, ensuring smooth execution of events and enhancing fan experience.
- Assisted in training volunteer staff for event management roles, leading to improved service delivery during events.
- Led 4-5 person teams in timely setup and breakdown of athletic events, minimizing disruption and maximizing facility readiness
- Oversaw Real-time event scoring and data integrity by managing official scorebook, scorekeeper, DV Sport Relay System, and statistical reporting.
Intern
Northern Illinois University
Dekalb
- Gained hands-on experience in sports management through various projects and initiatives, focusing on improving operational efficiencies.
Education
Bachelor of Science - Sports Management
Northern Illinois University
Dekalb, IllinoisSkills
- Event Planning and Management
- Game Day Operations
- Client Engagement and Support
- Compliance and Regulations
- Coaching and Mentoring
Volunteer Extracurricular Activities
- Coached Jr. NBA Skills Challenge for over 30 kids ages 6-15, focusing on fundamental development and teamwork.
- Shadowed professionals during Chicago Bulls and Windy City Bulls games to gain insight into high-level event and organizational management.
- Worked the Chicago Reds record-breaking Soccer game.
Timeline
Human Resources Case Worker
Illinois Department of Human Resources
05.2024 - Current
Event Operations
Chicago Cubs
03.2024 - 08.2024
Game Day Operations Coordinator
Chicago State University
11.2023 - 03.2024
Intern
Northern Illinois University
Bachelor of Science - Sports Management
Northern Illinois University
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