Zachary Dugan
Lawndale,NC
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning drive the pursuit of excellence in every endeavor. Prepared to leverage these strengths to make a meaningful impact within a collaborative team setting.
Overview
5
5
years of professional experience
Work History
Bartender/Cook Shift Leader
Free Spirits LLC
2024.07 - Current
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Developed strong relationships with patrons, fostering a welcoming environment for diverse clientele.
- Streamlined service processes, reducing wait times during peak hours while maintaining beverage quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Monitored food preparation processes for consistency in taste and presentation across all dishes served.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
Manager
Jimmy Johns
2021.08 - Current
- Mentored and trained new employees on company policies and procedures.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Offered constructive feedback to team members, boosting overall job performance.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Lane Attendant
Hawksnest Snowtubing & Zip-Lining
2021.11 - 2023.02
- Demonstrated strong problem-solving abilities when resolving customer inquiries or complaints.
- Performed opening and closing duties for the store, such as stocking shelves and setting up displays.
- Trained new employees on proper operation of lane equipment.
- Provided exceptional attention to detail while inspecting lanes for any potential hazards or damages prior to use by customers.
- Ensured compliance with safety regulations while operating lane equipment.
Restaurant Waiter
Johnny Ray’s Smokehouse
2021.05 - 2021.08
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
- Greeted customers and provided menu information to create a positive dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
- Managed difficult situations professionally by remaining calm under pressure.
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours.
- Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner.
- Worked with management to resolve escalated complaints and restore guest satisfaction.
- Conducted routine checks of tables to ensure that guests are satisfied with their meals.
- Ensured compliance with health safety regulations by maintaining cleanliness of work areas throughout shift.
- Promoted teamwork by assisting other waiters in ensuring outstanding guest service.
- Proactively communicated any changes in wait times or availability of menu items.
- Supported other servers, running food and refilling beverages to meet team goals.
Education
High School Diploma -
Burns High School
Lawndale, North Carolina2020-08
No Degree - History
Appalachian State University
Boone, NCSkills
- Change Management
- Team Leadership
- Conflict Resolution
- Staff Training and Development
- Operations Management
- Decision Making
- Outgoing personality
- Basic accounting
- Collaboration and teamwork
Awards & Honors
National Honors Society
Timeline
Bartender/Cook Shift Leader
Free Spirits LLC
2024.07 - Current
Lane Attendant
Hawksnest Snowtubing & Zip-Lining
2021.11 - 2023.02
Manager
Jimmy Johns
2021.08 - Current
Restaurant Waiter
Johnny Ray’s Smokehouse
2021.05 - 2021.08
High School Diploma -
Burns High School
No Degree - History
Appalachian State University