Zachary Dugas
Suffield,CT
Summary
Results-driven leader with extensive experience in managing operational workflows, tracking KPI performance, and optimizing logistics processes. Skilled in data analysis, live monitoring, and developing digital tools to streamline reporting and improve efficiency. Adept at training and mentoring teams, making critical decisions under pressure, and ensuring the coordination of ground-to-air and air-to-ground operations. Recognized for fostering operational excellence, maintaining overall compliance, and delivering consistent results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Admin/Controller Supervisor
Worldwide Flight Services
Windsor Locks, United States
02.2021 - Current
- Ensured effective training regarding the handling of critical reports and the utilization of Amazon Logistics Interfaces.
- Implemented processes to promote data organization and operational awareness.
- Created digital tools through Excel to streamline the completion of several reporting tasks.
- Maintained clear and proactive communication with customers to verify expectations, and develop actionable plans for operational success.
- Directed daily warehouse operations, ensuring timely completion of ground-to-air and air-to-ground shipments.
- Mentored and coached team members toward higher roles, fostering professional growth, and improving team performance.
- Analyzed live data to ensure maximum compliance with KPI goals, identifying trends, and implementing corrective actions in real time to maintain operational efficiency.
- Exercised sound judgment and decisive action to address unforeseen challenges, ensuring minimal disruption to operations.
Education
Business Administration -
Manchester Community College
Manchester01.2019
Skills
Technical Skills
- Data Analysis and Interpretation
- KPI Tracking and Reporting
- Excel and Digital Tool Development
- Inventory Management
- Live Data Monitorization
Leadership and Management Skills
- Deadline Management and Task Prioritization
- Inventory Management
- Team Supervision and Training
- Staff Development and Mentorship
- Decision-Making and Judgment
- Workflow Streamlining
Soft Skills
- Analytical Thinking
- Problem Solving
Hobbies and Interests
- Playing and collecting musical instruments, including guitar, piano, and drums
- Caring for pets alongside my fiancée (three cats and a dog)
- Decorating and personalizing my new home as a first-time homeowner.
Timeline
Admin/Controller Supervisor
Worldwide Flight Services
02.2021 - Current
Business Administration -
Manchester Community College
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