Communication
Zachary Duhon
Equal Employment Oppurtunity Investigator
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Fast Pass Auto Glass
11.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Windshield Repair Technician
PATSCO
09.2019 - 10.2020
- Delivered outstanding customer experiences by exceeding expectations through punctual repair completion and follow-up support when needed.
- Improved customer satisfaction by providing timely and quality windshield repair services.
- Facilitated smooth transitions between jobs with effective coordination of vehicle pick-ups and drop-offs among teammates.
- Achieved consistency in service excellence through ongoing collaboration with peers to share knowledge, tips, and best practices.
- Increased customer loyalty by offering exceptional communication throughout the repair process and addressing concerns promptly.
- Met or exceeded company-defined quality and production goals.
- Managed and trained new windshield repair technicians to be exceptional not only in quality of work but also communication.
Lead Dishwasher
Three Forks Steakhouse
10.2017 - 06.2018
- Contributed to team success by cross-training as a line cook, providing support during busy periods.
- Streamlined the workflow for the dishwashing station, increasing overall kitchen productivity.
Intern
Eddie Conway Liberation Institute
05.2015 - 07.2016
- Utilized data analysis tools to identify trends in constituent opinions and support levels, informing future strategy decisions.
- Collaborated with team members to develop targeted outreach strategies for diverse populations.
- Collaborated with administrators to maintain a safe and productive environment during all debate-related activities.
- Offer my expertise with helping students understand the importance of identity politics and critical race theory and how it applies to the world around them
- Creating academic resources for the community of Baltimore to enlighten themselves on history, critical race theory, and identity politics.
- Organized food drives, education fundraisers, and tutoring events for marginalized communities within Baltimore,MD.
Intern
Peck Elementary School
01.2015 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working with marginalized adolescents, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Arts - African American Studies
University of Kansas
Lawrence, KS05-2017
Associate of Arts - Liberal Arts And Sciences
Houston Community College
Houston, TX05-2015
High School Diploma -
Houston Academy For International Studies ECHS
Houston, TX05-2015
Skills
Negotiation
Accomplishments
- 2014 Won Cross-Examination Urban Debate League Championship of Houston
-2015 Won Cross-Examination Urban Debate League Championship of Houston
- Nationally Ranked Collegiate Cross-Examination Debater
Interests
Politics
Critical Race Theory
Entrepreneurship
Writing
Debate
Nationally Ranked Debater
I have applied my skills and academic education in competitive debate to talk about topics that deal with critical race theory, politics, economics, identity, and existence. These are important topics that deal with everyday life with every autonomous individual that is incorporated into society. It is important to use the portable skills that I have gained from debate to use an open mind and be receptive to individuals that may have important questions or complaints about the systems and institutions around them. I am here to help them assert and engage those systems and institutions.
Timeline
Small Business Owner
Fast Pass Auto Glass
11.2020 - Current
Windshield Repair Technician
PATSCO
09.2019 - 10.2020
Lead Dishwasher
Three Forks Steakhouse
10.2017 - 06.2018
Intern
Eddie Conway Liberation Institute
05.2015 - 07.2016
Intern
Peck Elementary School
01.2015 - 05.2015
Bachelor of Arts - African American Studies
University of Kansas
Associate of Arts - Liberal Arts And Sciences
Houston Community College
High School Diploma -
Houston Academy For International Studies ECHS
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