Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Zachary Dunn

Salt Lake City,UT

Summary

Extensive knowledge being an AFM with almost 2 years on the job. Goal and Safety driven in everything I do.

Always looking to learn something new and push myself to do better.

7+ years with customer service skills along with 5+ years of troubleshooting knowledge, repair ticket handling and service repairs.

Overview

11
11
years of professional experience

Work History

RME Technician

C&W Services
Salt Lake City, UT
04.2022 - Current
  • I've worked on the main singular MHE line at DUT3 maintaining it's motors, control boxes and other various electrical components on the line.
  • Performs tasks and projects submitted by operations leadership as well as maintaining the grounds of the building.
  • I am able to test and trouble shoot equipment when there is an issue or complication and fix the component safely and correctly.

Amazon Amnesty Floor Monitor

Amazon
Salt Lake City, Utah
04.2020 - 04.2022
  • Trained in Pod Transfers. Created and managed tickets with problem pods and resolved complicated issues. Oversaw daily a team of 4-6 employees and helped with constant management.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • I've been an AFM for over a year and a half and have in depth knowledge of AFM protocol, processes and safety.

Technology Specialist

RC Willey
Salt Lake City, Utah
05.2018 - 05.2020
  • Working with customers in finding the right product that fits their needs.
  • Help manage product orders for customers for delivery and pick-up.
  • Sell up-to-date tech products to customers.
  • Help customers with technological trouble with their devices.

Sales Consultant

Security Service Federal Credit Union
Salt Lake City, Utah
09.2017 - 05.2018
  • Assist members with transactions. 
  • Helps members troubleshoot online banking needs. 
  • Performs daily number pulling concerning goals, achievements and current points. 


Apple Specialist

Simply Mac
Salt Lake City, Utah
06.2016 - 09.2017
  • I perform sales on the floor along with customer service task.
  • I am ACiT certified which allows me to diagnose and repair iOS devices.
  • Provided advanced support for projects with strong documentation, reporting and customer service skills.
  • Managed work tickets regarding software and hardware functions.

Manager / Shift Lead

Pizza Studio
Salt Lake City, Utah
01.2015 - 06.2016
  • Oversaw a group of employees in the work area.
  • Took inventory count and made delicious pizza.
  • Performed opening and closing tasks.
  • Counted the tills after each day and handled customer responses.

Lifeguard / Headguard

Salt Lake City Sports Complex
Salt Lake City, Utah
03.2014 - 08.2015
  • Provided medical supervision to the entire sports complex.
  • We dealt with emergencies outside of the pool that we worked in.
  • Oversaw a group of employees.
  • Ran chemical checks on the pool.
  • Enforced timely rotations for staff.
  • Supervised patrons within and around the pool area.

Education

GED - High School

East High School
2013

Online High School

Open High School of Utah

Skills

  • I am an Eagle Scout I received my award back in 2013
  • I was one of the Varsity Captains for the East High Swim Team for two years (Junior and Senior years) We would have team huddles once a day
  • I qualified and performed at state competitions all four years in high school for the East High swim Team
  • My junior and Senior year I was placed in high ranked positions at the state championships
  • I am really easy going with customer support I have always been good with helping people who I come across At all my jobs I was given the troubled customers for me to take care of and we always would come to a positive conclusion
  • I have my ACiT certification and I am training for my ACMT certification at Simply Mac
  • Client-focused
  • Quick learner
  • Computer proficient

Affiliations

  • Member of the Boy Scouts of America and advanced to the Eagle Scout Rank.
  • Captain of the Swim Team during High School. 
  • Leader of the Paper Airplane Club at East High School. 
  • ACiT Certified for Apple iPhones.

Timeline

RME Technician

C&W Services
04.2022 - Current

Amazon Amnesty Floor Monitor

Amazon
04.2020 - 04.2022

Technology Specialist

RC Willey
05.2018 - 05.2020

Sales Consultant

Security Service Federal Credit Union
09.2017 - 05.2018

Apple Specialist

Simply Mac
06.2016 - 09.2017

Manager / Shift Lead

Pizza Studio
01.2015 - 06.2016

Lifeguard / Headguard

Salt Lake City Sports Complex
03.2014 - 08.2015

GED - High School

East High School

Online High School

Open High School of Utah

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Zachary Dunn