Zachary Egge
Denton,TX
Summary
Results-driven professional with field experience at Frontier, skilled in managing operations, coordinating teams, and delivering projects that enhance quality and efficiency. Adept at building strong client and crew relationships, ensuring timely completion of objectives, and maintaining high standards under tight deadlines. Excellent verbal and written communicator with a proven ability to track progress, resolve challenges, and exceed performance goals in dynamic construction environments.
Overview
5
5
years of professional experience
Work History
Fiber Optic Technician
Frontier Communications
06.2025 - Current
- Conducted testing and troubleshooting of fiber optic systems for reliability and performance.
- Led efforts in system upgrades, enhancing network capabilities through strategic implementation of new technologies.
- Maintained accurate documentation of installations, modifications, and repairs for compliance and quality assurance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Field Technician
Optimum
05.2022 - 06.2025
- Documented all service actions in clear and concise manner for record keeping purposes
- Provided training and support for customers regarding operation of their equipment
- Calibrated measurement instruments according to specified standards before use in field
- Maintained company vehicle in good working condition by performing regular maintenance checks
- Demonstrated ability to keep repeat calls under 8% for over 2 years
- Ensured safety protocols were followed during all field work activities
- Coordinated with other technicians on complex assignments requiring multiple skill sets or unique expertise areas
Cashier
Home Depot
02.2021 - 06.2021
- Prevented losses by watching for suspicious behavior
- Addressed customer questions and complaints with professionalism
- Gave customers full attention and attended to their needs
- Provided information to customers on products or services
Education
Osha 10-hour CS&H ET&D card -
Northwest Lineman College
Denton, TX01.2022
High School Diploma - AP Student
Marcus High School
Flower Mound, TX01.2020
Skills
- Time management
- Relationship building
- Conflict management
- Sales skills
- Teamwork
- Inventory management
- Customer relations
- Low Voltage Cable
Timeline
Fiber Optic Technician
Frontier Communications
06.2025 - Current
Field Technician
Optimum
05.2022 - 06.2025
Cashier
Home Depot
02.2021 - 06.2021
High School Diploma - AP Student
Marcus High School
Osha 10-hour CS&H ET&D card -
Northwest Lineman College
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