Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Fiscarelli

Woodstock,United States

Summary

Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

5
5
years of professional experience

Work History

WDWCP Sales CM

Walt Disney World Resort
Orlando, FL
01.2024 - 05.2024
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on guest buying habits and trends in the industry.
  • Organized displays according to company standards and specifications.
  • Assisted customers with locating desired items within store locations.

Pharmacy Technician

Publix
Woodstock, GA
08.2022 - 12.2023
  • Refilling medications, offer insight into over-the-counter products and verify insurance benefits.
  • Verify prescriptions and drug labels, documents and packages.
  • Assist pharmacist with clearing high volume of prescriptions and respond to customer questions.
  • Maintain pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Customer Service Staff Member

Pubix
Woodstock/Canton, GA
03.2021 - 11.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Cashier

Publix
Woodstock, GA
05.2020 - 03.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Front Service Clerk

Publix
Woodstock, GA
02.2019 - 04.2020
  • Collected shopping carts from parking lot and returned to store.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Returned unwanted merchandise to appropriate store shelves.
  • Greeted customers to build rapport and increase customer satisfaction.

Education

BBA - Bachelor of Business Administration in Management

Kennesaw State University
Kennesaw, GA
05.2024

High School Diploma -

Etowah High School
Woodstock, GA
05.2020

Skills

  • Reliable and Responsible
  • Honest and Dependable
  • Problem Solving
  • Customer Relations
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Pharmacy Operations
  • Point of Sale Systems Proficiency
  • Preparing Bulk Medications
  • Relationship Building
  • Inventory Management
  • Answering and Routing Calls
  • Insurance Verification

Timeline

WDWCP Sales CM

Walt Disney World Resort
01.2024 - 05.2024

Pharmacy Technician

Publix
08.2022 - 12.2023

Customer Service Staff Member

Pubix
03.2021 - 11.2022

Cashier

Publix
05.2020 - 03.2021

Front Service Clerk

Publix
02.2019 - 04.2020

BBA - Bachelor of Business Administration in Management

Kennesaw State University

High School Diploma -

Etowah High School

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Zachary Fiscarelli