Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Flanagan

Gulf Breeze

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Executive Housekeeper

Home 2 Suites
01.2025 - Current
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.

Front Desk Agent/Night Auditor

Home 2 Suites
11.2023 - 01.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Merchandise Stocker

Walmart
05.2019 - 11.2024
  • Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
  • Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
  • Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
  • Assisted in successful promotional events, constructing visually appealing displays according to planograms.

Front Desk Agent

Hampton Inn & Suites By Hilton
12.2020 - 11.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Front Desk Agent

Comfort Suites
02.2015 - 03.2019
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Education

GED -

Athens Drive
Raleigh, NC
01-2009

Skills

  • Time management
  • Friendly, positive attitude
  • Multitasking
  • Inventory control
  • Problem-solving
  • Customer service

Timeline

Executive Housekeeper

Home 2 Suites
01.2025 - Current

Front Desk Agent/Night Auditor

Home 2 Suites
11.2023 - 01.2025

Front Desk Agent

Hampton Inn & Suites By Hilton
12.2020 - 11.2023

Merchandise Stocker

Walmart
05.2019 - 11.2024

Front Desk Agent

Comfort Suites
02.2015 - 03.2019

GED -

Athens Drive

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