Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Flores

El Paso,TX

Summary

Vigilant Content Moderator known for high productivity and efficient task completion. Skilled in content analysis, digital literacy, and community management to ensure safe online environments. Excel in critical thinking, empathy, and communication to navigate complex interactions and uphold platform standards.

Overview

5
5
years of professional experience

Work History

Social Media Content Moderator

Teleperformance USA
El Paso, TX
05.2022 - Current
  • Monitored user-generated content for violations of community standards.
  • Evaluated user reports regarding potential violations of terms of service.
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.

Experienced Customer Service Representative

UnitedHealthcare
El Paso, TX
06.2020 - 04.2022
  • Answered customer inquiries via phone, email, and chat.
  • Oversaw warranty counseling process to manage expense controls.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Some College (No Degree) - Accounting

El Paso Community College
El Paso, TX

Skills

  • Content management
  • Social media
  • Online research
  • Assertiveness
  • Patience and tolerance
  • Cultural awareness
  • Organizational skills
  • Self motivation
  • Multitasking capacity
  • Effective communication
  • Customer service

Timeline

Social Media Content Moderator

Teleperformance USA
05.2022 - Current

Experienced Customer Service Representative

UnitedHealthcare
06.2020 - 04.2022

Some College (No Degree) - Accounting

El Paso Community College

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Zachary Flores