Zachary Fortin

Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Used ticketing systems to manage and process support actions and requests.
• Logged support tickets and closed when issues were resolved.
• Maintained detailed documentation of all help desk interactions for future reference and analysis.
• Understanding of network protocols, IP addressing, and basic network troubleshooting.
• Installation, configuration, and troubleshooting of PCs, mobile devices, laptops, and printers.
• Proficiency in Windows, macOS, Linux, and mobile OS.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained a clean worksite, promoting productivity and reducing potential hazards throughout the construction process.
• Assisted in training new apprentices, sharing knowledge of carpentry techniques and best practices within the union community.
• Collaborated with team members to complete projects on time and under budget, meeting client expectations.
• Increased project efficiency by implementing precise measurements and cutting techniques for materials.