Zachary Frank
Churchville,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Others describe him as highly- motivated with a desire to take on new challenges. As well as being adaptive at working in new environments effectively unsupervised and quickly masters new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Unity Hospital
Rochester, NY
12.2024 - Current
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Verified patient information prior to specimen collection.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Processed samples accurately and efficiently.
- Maintained a clean, safe, and organized work environment.
Specimen Processing Technician
Acm Labs & Services
Rochester, NY
06.2024 - Current
- Developed strong working relationships with other departments within the organization.
- Utilized computer software programs for tracking test orders, entering results and generating reports.
- Prepared specimens for testing by centrifuging, aliquoting and freezing samples as required.
- Ensured that all necessary supplies were available at each workstation prior to beginning tasks.
- Assessed potential risks associated with specimens prior to conducting tests.
- Verified patient information against specimen labels to ensure accuracy.
Department Manager
Tops Friendly Markets
Rochester, NY
06.2018 - 07.2024
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Call Center Representative
Rochester Regional Health System
Rochester, NY
05.2022 - 03.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Responded promptly to all patient inquiries regarding availability or schedule changes.
Education
High School Diploma -
Gates-Chili High School
Rochester, NY06-2020
Skills
- Employee Scheduling
- Customer Service
- Problem-Solving
- Conflict De-Escalation
- Adaptability
- Creativity
- Collaboration
Certification
- Certification of completion of Phlebotomy and Lab Services
Timeline
Phlebotomist
Unity Hospital
12.2024 - Current
Specimen Processing Technician
Acm Labs & Services
06.2024 - Current
Call Center Representative
Rochester Regional Health System
05.2022 - 03.2023
Department Manager
Tops Friendly Markets
06.2018 - 07.2024
High School Diploma -
Gates-Chili High School
Similar Profiles
Deasia LopezDeasia Lopez
Patient Care Technician at Unity HospitalPatient Care Technician at Unity Hospital
Chelsea PitcherChelsea Pitcher
OB Scrub Licensed Practical Nurse at Unity HospitalOB Scrub Licensed Practical Nurse at Unity Hospital
JOEL (ORRETTE) BAKERJOEL (ORRETTE) BAKER
Travel Staff RN MS/TELE CHARGE at Unity HospitalTravel Staff RN MS/TELE CHARGE at Unity Hospital