Zachary Frierson
Fort Myers,FL
Summary
Dynamic professional with a proven track record at O'Reilly Auto Parts Distribution Center, excelling in crisis management and fostering strong customer relationships. Demonstrated adaptability and problem-solving aptitude, significantly enhancing customer satisfaction and team efficiency. Skilled in asset protection and active listening, ensuring a welcoming and inclusive environment for all clients.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
City Counter
O'Reilly Auto Parts Distribution Center
01.2019 - 08.2024
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Identified issues and developed solutions to improve quality control.
- Utilized strong communication skills to establish rapport with diverse clientele, fostering an inclusive shopping environment for all customers.
Education
Polk State College Collegiate High School
Lakeland, FL 08.2018 - 05.2025
Skills
- Crisis Management
- Problem-solving aptitude
- Professional Demeanor
- Adaptability
- Self Motivation
- Team building
- Decision-Making
- Relationship Building
Timeline
City Counter
O'Reilly Auto Parts Distribution Center
01.2019 - 08.2024
Polk State College Collegiate High School
08.2018 - 05.2025
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