Zachary Froese
Arvada,CO
Summary
Dynamic and reliable professional with extensive experience in customer service and vehicle maintenance. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high safety standards and cleanliness, ensuring operational efficiency and a welcoming environment for clients. Skilled in time management and equipment inspection.
Overview
19
19
years of professional experience
Work History
Gas Station Attendant
Pathivara Devi Inc.
Arvada, CO
02.2024 - Current
- Provided exceptional customer service by assisting patrons with fuel purchases and answering inquiries.
- Maintained cleanliness and organization of gas station facilities, ensuring a welcoming environment for customers.
- Operated point-of-sale systems to accurately process transactions and handle cash management tasks.
- Monitored fuel inventory levels, reporting discrepancies and assisting in stock replenishment as needed.
- Adapted quickly to changing priorities in a fast-paced environment while remaining attentive to customer needs.
- Engaged with community members to promote loyalty programs and enhance customer relationships effectively.
- Maintained clean and orderly work station.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Pumped gas for guests and took payments.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
Truck Driver
Voyager
USA
08.2020 - 02.2024
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Removed and unloaded packages from trucks for customer deliveries, using extreme care to avoid damage to goods.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Operated commercial vehicles to transport goods across designated routes efficiently.
- Conducted pre-trip inspections ensuring vehicle safety and compliance with regulations.
- Delivered products on schedule while adhering to traffic laws and safety standards.
- Maintained accurate logs of hours, mileage, and cargo for regulatory purposes.
- Followed best practices for load securing to prevent damage during transit.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Truck Driver
System Transport
USA
04.2020 - 08.2020
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Improved fuel efficiency, adopting eco-friendly driving practices.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
Truck Driver
May Trucking Company
USA
12.2019 - 04.2020
- Operated commercial vehicles to transport goods across designated routes efficiently.
- Conducted pre-trip inspections ensuring vehicle safety and compliance with regulations.
- Delivered products on schedule while adhering to traffic laws and safety standards.
- Maintained accurate logs of hours, mileage, and cargo for regulatory purposes.
- Communicated effectively with dispatchers to coordinate pickup and delivery schedules.
- Resolved minor mechanical issues to minimize downtime during operations.
- Followed best practices for load securing to prevent damage during transit.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
High Rise Window Cleaner
Bob Popp Building Services Inc.
Denver, CO
02.2018 - 12.2019
- Operated specialized cleaning equipment for high-rise windows, ensuring optimal cleanliness and safety.
- Conducted regular safety inspections of equipment and work areas to maintain compliance with industry standards.
- Collaborated with team members to efficiently execute large-scale window cleaning projects under tight deadlines.
- Assisted in training new staff on proper cleaning techniques and safety protocols for high-rise environments.
- Resolved on-site challenges by adapting techniques and tools according to varying building structures and conditions.
- Maintained detailed records of completed projects, including surface types and cleaning methods used for future reference.
- Followed established safety protocols to minimize risks while working at heights or in challenging weather conditions.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Contributed to a positive work environment by effectively communicating with coworkers and management on job sites.
- Reduced risk of accidents by strictly following established safety protocols during all high rise window cleaning jobs.
- Collaborated with team members to ensure timely completion of projects while adhering to safety standards.
- Elevated company reputation through consistent delivery of exceptional results in every project undertaken.
High Rise Window Cleaner
King Kong Building Services
Denver, CO
04.2011 - 02.2018
- Implemented effective time management strategies to enhance productivity during daily cleaning operations.
- Supported company growth by promoting its services through professional interactions with clients and potential customers.
- Proactively addressed any issues or setbacks encountered during a project, swiftly implementing solutions to maintain progress and quality work.
- Demonstrated adaptability to various weather conditions while still maintaining quality workmanship in high rise window cleaning tasks.
- Safely navigated complex building structures using ropes, harnesses, and other necessary equipment for efficient window cleaning tasks.
- Assisted in training new employees on proper techniques and safety procedures, improving overall team performance.
- Decreased time spent on each project by efficiently planning and executing window cleaning tasks.
- Enhanced safety measures by regularly inspecting and maintaining high rise window cleaning equipment.
- Increased client satisfaction with thorough attention to detail in completing each high rise window cleaning job.
- Minimized damage to windows or surrounding structures through careful handling of tools and materials during the cleaning process.
- Streamlined workflow processes for more efficient completion of projects within the given timeframe.
- Continuously updated knowledge on industry trends, products, and best practices to provide the highest level of service possible for clients'' buildings.
- Consistently met deadlines by prioritizing tasks and working efficiently as part of a high-rise window cleaning team.
Custodian
Aramark
Denver, CO
01.2007 - 04.2011
- Maintained cleanliness and sanitation of facilities using proper cleaning techniques and equipment.
- Conducted routine inspections to ensure compliance with health and safety standards.
- Operated floor care equipment, including buffers and scrubbers, for effective maintenance of surfaces.
- Assisted in waste management processes, promoting recycling initiatives within the facility.
- Collaborated with team members to address maintenance issues promptly and efficiently.
- Trained new custodial staff on cleaning protocols and safety procedures to enhance team performance.
- Implemented inventory tracking for cleaning supplies, ensuring availability and cost-effectiveness.
- Responded swiftly to urgent cleaning requests, demonstrating adaptability in fast-paced environments.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Education
CDL-A - CDL-A
United States Truck Driving School
Wheat Ridge, CO12.2019
High School Diploma -
Cherry Creek High School
Denver, CO05.2009
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Problem-solving
- Reliability and punctuality
- Punctual and reliable
- Heavy lifting
- Flexible schedule availability
- Flexible schedule
- Patience and empathy
- Sales assistance
- Professional appearance
- Cleanliness and hygiene
- Self-motivation and initiative
- Oil level measurement
- Emergency response readiness
- Equipment troubleshooting
- Vehicle maintenance
- Window washing
- Fluids checking
- Organizational growth
- Effective communication
- Driving customer satisfaction
- Hospitality and accommodation
- Cleaning procedures
Timeline
Gas Station Attendant
Pathivara Devi Inc.
02.2024 - Current
Truck Driver
Voyager
08.2020 - 02.2024
Truck Driver
System Transport
04.2020 - 08.2020
Truck Driver
May Trucking Company
12.2019 - 04.2020
High Rise Window Cleaner
Bob Popp Building Services Inc.
02.2018 - 12.2019
High Rise Window Cleaner
King Kong Building Services
04.2011 - 02.2018
Custodian
Aramark
01.2007 - 04.2011
CDL-A - CDL-A
United States Truck Driving School
High School Diploma -
Cherry Creek High School