Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Gerhard

Orefield,PA

Summary

Friendly and positive team leader bringing 11 years of experience in the field. Well-versed in monitoring chips, player wins and table game activities. Experienced in overseeing table games with an extremely close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.

Overview

6
6
years of professional experience

Work History

Table Games Supervisor

Wind Creek Casino & Resort
09.2021 - Current
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained, supervised and evaluated workers.
  • Monitored chips purchases, table inventories and player win ratios.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Dual Rate Table Games Supervisor

Wind Creek Casino & Resort
11.2019 - 09.2021
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Monitored chips purchases, table inventories and player win ratios.

Marketing Consultant

Clear Channel Airports
05.2017 - 04.2018
  • Consulted with clients on business issues and developed innovative proposals.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Achieved client vision and marketing objectives by collaborating with various departments.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.

Education

No Degree - Casino Gaming

Northampton Community College
Bethlehem, PA

No Degree - Digital Communications And Multimedia

Lehigh Carbon Community College
Schnecksville, PA

High School Diploma -

Parkland High School
Allentown, PA

Skills

  • Social Perceptiveness
  • Customer Retention
  • Observe Gamblers
  • Customer Satisfaction
  • Service Quality

Timeline

Table Games Supervisor

Wind Creek Casino & Resort
09.2021 - Current

Dual Rate Table Games Supervisor

Wind Creek Casino & Resort
11.2019 - 09.2021

Marketing Consultant

Clear Channel Airports
05.2017 - 04.2018

No Degree - Casino Gaming

Northampton Community College

No Degree - Digital Communications And Multimedia

Lehigh Carbon Community College

High School Diploma -

Parkland High School

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Zachary Gerhard