Zachary Golubeff
Williamson,GA
Summary
Efficient in delivering engaging campus tours, promoting positive word-of-mouth marketing and increasing prospective student inquiries. Skilled in addressing diverse questions, providing accurate information, and offering exceptional customer service. Experienced in retail operations, managing transactions, and maintaining high standards of cleanliness. Seeking to leverage strong communication and organizational skills in a dynamic new role.
Overview
2
2
years of professional experience
Work History
Mercer Experience Team
Mercer University
09.2024 - Current
- Tailored presentations to different audiences based on age group or academic interests while remaining consistent with overall messaging goals.
- Promoted positive word-of-mouth marketing for the university through exceptional tour experiences, leading to increased inquiries from prospective students.
- Showcased essential facilities like libraries, dormitories, dining areas, and recreation centers effectively during tours for a comprehensive understanding of campus life for prospective students.
- Enhanced campus tour experiences by incorporating engaging storytelling and memorable anecdotes about the university's history.
- Kept up-to-date on campus developments, ensuring accurate and relevant information was provided to prospective students and families.
- Addressed diverse questions from visitors promptly and professionally, contributing to a positive impression of the institution.
- Participated in ongoing training sessions provided by the admissions office to further enhance knowledge of university offerings and policies.
Cashier
Publix
07.2022 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Science - Psychology
Mercer University
Macon, GA05-2028
High School Diploma -
Whitewater High School
Fayetteville, GA05-2024
Skills
- Complaint Handling
- Request management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Calm and Professional Under Pressure
- Reliability
- Understanding Customer Needs
- Effective Communication
- Effective Time Management
- Public Speaking Confidence
Languages
Spanish
Professional Working
Timeline
Mercer Experience Team
Mercer University
09.2024 - Current
Cashier
Publix
07.2022 - Current
Bachelor of Science - Psychology
Mercer University
High School Diploma -
Whitewater High School
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