Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Govia

North Little Rock,AR

Summary

Dynamic professional with a proven track record at Westrock Coffee Company, excelling in building customer relationships and driving inventory control. Expert in data analysis and cost-effective purchasing strategies, I foster loyalty through exceptional customer service and effective communication, consistently achieving project goals and enhancing customer satisfaction.

Overview

17
17
years of professional experience

Work History

Buyer & Inventory Controller

Westrock Coffee Company
08.2018 - Current
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Worked with different departments to keep inventory controlled according to established procedures.
  • Gathered and analyzed data to forecast trends and recommend adjustments.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.


Account Manager

Westrock Coffee Company
08.2018 - Current
  • Developed, maintained and utilized diverse client base.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to event marketing, sales and brand promotion.
  • Maintained current knowledge of evolving changes in marketplace.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Created and oversaw training programs for operations.
  • Developed job-specific competencies and performance standards.
  • Wrote training manuals for employees and positions according to strict company guidelines and protocols.

Assistant General Manager

Aramark, Pulaski County Detention Facility
03.2015 - 08.2018
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant General Manager

Copelands of New Orleans
05.2008 - 03.2015
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.

Education

Bachelor of Science - Business

University of Arkansas Pulaski Tech
North Little Rock, AR
05-2028

High School Diploma -

Little Rock Central High
Little Rock, AR
05-1998

Skills

  • Customer service expertise
  • Relationship management
  • Skilled in managing client concerns
  • Mastering new abilities

Timeline

Buyer & Inventory Controller

Westrock Coffee Company
08.2018 - Current

Account Manager

Westrock Coffee Company
08.2018 - Current

Assistant General Manager

Aramark, Pulaski County Detention Facility
03.2015 - 08.2018

Assistant General Manager

Copelands of New Orleans
05.2008 - 03.2015

Bachelor of Science - Business

University of Arkansas Pulaski Tech

High School Diploma -

Little Rock Central High

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