Zachary Guzman
Brea,CA
Summary
A highly dedicated and customer-focused individual with a strong passion for providing exceptional service in the hospitality industry. With 3+ years of experience in serving roles, I have honed my ability to anticipate and meet guests' needs, consistently ensuring a positive dining experience. I thrive in fast-paced environments, remaining calm under pressure while seamlessly managing multiple responsibilities. I strive to exceed expectations and deliver excellence in every aspect of my work. Seeking to bring my enthusiasm, adaptable nature, and outstanding communication skills to contribute to your exceptional service team at Calaca Mamas Cantina
Overview
3
3
years of professional experience
Work History
Server
Birch Hills Golf Course
09.2022 - Current
- Service guests with food and beverage requests in a timely, professional, and friendly manner. Take advantage of excellent menu knowledge to advise customers and upsell menu items when possible. As well as sell memberships and market the golf course whenever possible.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
BALBOA YACHT CLUB
02.2021 - 09.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Thoroughly remembered all 150 members names and greeted them upon arrival
Athletic Media Marketing Intern
California State University Fullerton
01.2023 - 12.2023
- Filmed and edited much of the school's athletic content, usually aired on the school's ESPN+ sports streams and their social media accounts.
- Managed approximately 2-3 projects a week
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
Bachelor's - Television and Film production
Cal State Fullerton
Fullerton, CA12.2023
AA - Television and Film production
Merced College
Merced, CA12.2021
Skills
- Organizational skills
- Excellent Customer service
- POS System Operations
- Order Management
- Wine Knowledge
- Item Promotion
- Menu Memorization
- Food Safety Understanding
- Guest Engagement
- Cash Handling
- Positive and Professional
Accomplishments
First Team All-American for Water Polo, California Community College Athletic Association(CCCAA) 2020-2021
Timeline
Athletic Media Marketing Intern
California State University Fullerton
01.2023 - 12.2023
Server
Birch Hills Golf Course
09.2022 - Current
Server
BALBOA YACHT CLUB
02.2021 - 09.2022
Bachelor's - Television and Film production
Cal State Fullerton
AA - Television and Film production
Merced College
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