Zachary Hall
Austin
Summary
Results-oriented sales worker with a knack for engaging with customers and establishing rapport. Demonstrated ability to build strong customer relationships and consistently close sales. Committed to delivering exceptional customer service and surpassing sales goals. Outside sales specialist with expertise in negotiations, e-commerce, and providing top-notch customer service. Interpersonal and time management skills are second to none, making me a motivated individual with a solid background in customer service and sales. Talent for building customer relationships and understanding their needs, while strong communication and interpersonal skills enable me to provide superior customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Carrier Sales
Arrive Logistics
01.2017 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Developed strong relationships with clients, providing excellent customer service and support.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
Manager on Duty
Mattress Firm
08.2017 - 11.2017
- Identify perfect sleep system to resolve guests' sleep issues
- Prepare financial documents, including individual sales trackers
- Anticipate problems, both large and small, before they occur and strategize solutions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Server
Snooze an A.M. Eatery
05.2016 - 10.2017
- Consistently met or exceeded sales goals
- Ensured each guest had a pleasurable dining experience
- Dealt with high-volume crowds by exhibiting ability to juggle a host of responsibilities and bringing order out of chaos.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Field Manager, Brand Ambassador, and Bartender
A+ Staffing
01.2013 - 06.2015
- Coordinated setup and teardown of AT&T solar powered charging stations at multiple events
- Collaborated with eight site managers around SXSW, overseeing the logistics of equipment installation, worker assignments, and overall guest experience
- Drafted and circulated festival recap report, assessing operational execution and detailing equipment conditions
- Effectively promoted outside brand names, such as AT&T, BMW, Cricket, and Z-Tequila.
Education
Bachelor of General Studies - Business Administration/Mass Communication/English
Texas State University
San Marcos, TX12.2016
Skills
- Possesses professional technical writing and editing skills
- Communicates effectively, both with individuals and in large group settings
- Confident deliverer of speeches, presentations, and sales pitches
- Manages detail-oriented projects and identifies tasks in order of prioritization
- Grasps the fundamentals of accounting, economics, finance, and management
- Advanced mastery of Microsoft Office products such as Word, PowerPoint, Excel, and Access
- Cost Reduction
- Load Management
- Service Sales
Certification
- TABC License
- Texas Food-handler
Timeline
Manager on Duty
Mattress Firm
08.2017 - 11.2017
Senior Carrier Sales
Arrive Logistics
01.2017 - Current
Server
Snooze an A.M. Eatery
05.2016 - 10.2017
Field Manager, Brand Ambassador, and Bartender
A+ Staffing
01.2013 - 06.2015
Bachelor of General Studies - Business Administration/Mass Communication/English
Texas State University
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