Zachary Harbin
Wyandotte,MI
Summary
Versatile customer service worker with 9 years of experience overseeing daily managerial operations in both civilian and naval work environments. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
14
14
years of professional experience
Work History
Assistant Cage Manager
MGM Resorts
Detroit , MI
07.2022 - Current
- Coordinated staff schedules, rotations and breaks.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Interpreted and enforced rules for gameplay and betting limits.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Identified issues, analyzed information and provided solutions to problems.
Steel Laser Operator
Target Steel
Gibraltar, MI
06.2022 - 12.2023
- Located proper tooling, checked heights and adjusted settings.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
- Set up and operated equipment in work area according to factory standards.
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Understood and executed orders given by laser programmer and senior production staff.
- Documented labor hours, supplies used and work completed in computer data collection system.
Aviation Ordnanceman
United States Navy
Oak Harbor, WA
03.2016 - 06.2022
- Directly supervised 42 crew members in intense, quickly changing and dangerous environments.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Maintained operations for aviation ordnance shops, armories, and storage facilities.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
Steel Worker
Target Steel
Gibraltar, MI
01.2014 - 03.2016
- Handled day-to-day shipping and receiving overseeing more than 150,000 pounds of steel products per day.
- Reviewed order data to verify transactions and shipping dates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Assistant General Manager
Pizza Hut
Dearborn, MI
01.2013 - 03.2016
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Education
No Degree - General Studies
Schoolcraft College
Livonia, MISkills
- Critical Thinking Skills
- Customer Satisfaction
- Complex Problem-Solving
- Software Development
- Training Personnel
- Sales Promotion
- Performance Monitoring and Evaluation
- Administrative Management
- Self-Motivated and Independent
Timeline
Assistant Cage Manager
MGM Resorts
07.2022 - Current
Steel Laser Operator
Target Steel
06.2022 - 12.2023
Aviation Ordnanceman
United States Navy
03.2016 - 06.2022
Steel Worker
Target Steel
01.2014 - 03.2016
Assistant General Manager
Pizza Hut
01.2013 - 03.2016
No Degree - General Studies
Schoolcraft College
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